This position is located onsite at 12449 Silicon Dr, San Antonio, TX 78249.
About us:
At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
About the role:
Customer Service Representatives will be working directly with the customer to provide support related to tax preparation software. Critical thinking, active listening skills and multitasking abilities are key elements for a top agent on this program.
Your day to day will involve:
· Assisting with setup, download and installation of tax software.
· Identifying and troubleshooting different tax scenarios.
· Independently researching and identifying solutions.
· Being able to understand research findings, apply it and communicate it to the caller.
· Navigating multiple screens while keeping the caller engaged in conversation.
· Responding to customer inquiries in a courteous and professional manner while maintaining control of the conversation.
· Using resources to stay up to date on the latest processes and procedures.
Some things we consider critical for this role:
· High School Diploma or Equivalent
· Experience working in customer service
· Ability to multi-task using multiple applications simultaneously
· Strong active listening skills
· Reading comprehension skills
· Professional verbal and written communication skills
· Strong organizational skills and attention to detail
· Ability to work independently and with a team
· Ability to learn quickly and adapt to ever changing information
· Cooperative, professional and effective interaction skills
· Critical thinking and problem solving skills
· Time management skills
· Excellent attendance records
Job Type: Full-time
Pay: $16.25 per hour
Shift:
Work setting:
Work Location: One location
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