IBM Looking for Help Desk (remote) at Ciudad de México, México Full Time

651368BR

Introduction

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Platform Engineering Services helps today’s enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. As a Global Leader of Cloud and DevOps, Platform Engineering Services continues to solve What’s Next

Your Role and Responsibilities

As an Infrastructure Specialist at IBM you will support the infrastructure running industries likes transportation, energy, insurance, banking or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward?

In Your Role You May Be Responsible For

Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Associate Infrastructure Specialist, you’ll be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products.

• Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals
• Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures
• Performing security administration functions for user access, data access, and remote access
• Issuing timely, accurate, and professional company-wide notification regarding incidents impacting the user community
• Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk procedures
• Proactively utilizing IT resources to remain current with technology used in the company IT environment

#CONS-524

Required Technical and Professional Expertise

• Experience in an IT Helpdesk environment or relevant work experience supporting remote external customer
• Experience using Active Directory to setup new / manage existing users. Must be able to create and manage distribution lists
• Experience setting up, managing, troubleshooting & supporting O365.
• Experience in installing / configuring / mapping network drives & printers.
• Experience in troubleshooting VPN connection for REMOTE users.

Preferred Technical And Professional Expertise

• Cloud Fundamental certification.
• CompTIA A+ Hardware/Software Certification a plus

About Business Unit

Transformation is being transformed — from one-off initiatives to an urgent, purpose-driven imperative. Modern businesses must move ever faster, but also with more empathy and more openness.

IBM Consulting is a new partner for the new rules of modern business. We embrace an open way of working by bringing a diverse set of voices and technologies together. We collaborate closely, ideate freely and swiftly apply breakthrough innovations that drive exponential impact to change how business gets done.

We believe open ecosystems, open technologies, open innovation and open cultures are the key to opening opportunities and the way forward for modern business and for our world.

We want to work together, create together, grow together and rethink what’s possible together.

Your Life @ IBM

IBMers believe in progress, that the application of the intelligence, reason and science can improve business, society and the human condition.

IBM’s greatest asset is the IBMer. We believe our strength lies in the diversity of our employees.

About IBM

For more than a century IBM has been dedicated to every client’s success and to creating innovations that matter for the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.