ICBC Hiring For Claims Support Assistant at Lower Mainland, BC Full Time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Claims Support Assistant

Job Title: Claims Support Assistant Reference Number: 117163

Location: Burnaby Employment Type: Permanent Full Time

Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2023/01/09

Position Highlights

We are looking for a dynamic, proactive and organized administrative support professional to join our team and provide general

end-to-end claims administrative support at our Burnaby location (Brian Canfield Centre). Your administrative experience and

your customer service skills are essential in this fast-paced, service oriented environment.

Your responsibilities may include:

• Greeting customers and responding to enquiries in person, on the phone and via email
• Performing a variety of administrative support functions such as filing, sorting mail, and arranging meetings
• Preparing and reviewing reports and documents for accuracy and error correction
• Completing correspondence and memos
• Assisting in opening, maintaining and closing claim files
• Preparing file documents for records retention.

Position Requirements

Requirements include:

• A minimum typing speed of 35 net words per minute with a 90% accuracy level
• A minimum data entry speed of 5,000 net key strokes per hour with a 95% accuracy level
• Initiative and good judgment to be proactive and determine priorities
• Ability to multi-task, prioritize and to be flexible to adapt to changing work demands, volumes and schedules
• Attention to detail and focus on accuracy
• Strong customer service skills
• Good verbal and written communication skills
• Proficiency with relevant computer applications including Microsoft Word, Excel

Position Information

What we offer:

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits. The salary for this

position is $42,608.40 annually / $1,638.78 bi-weekly / $23.41 hourly.

• Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in

your role.

• Hybrid of On-site and Working from Home: We offer flexible working arrangements as we continue to support our employees in

balancing their career and family commitments.

• COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety

and wellbeing.

• Engaging Culture: We promote an inclusive and diverse work environment.

Only candidates legally entitled to work in Canada will be considered for this position.

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