ICBC Looking for Autoplan Processing Support Services Rep I at North Vancouver, BC Full Time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Autoplan Processing Support Services Rep I

Job Title: Autoplan Processing Sup Serv Rep I Reference Number: 115828

Location: North Vancouver Employment Type: Permanent Full Time

Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2022/03/31

Position Highlights

The Autoplan Processing Support Services team is seeking a candidate with excellent customer service experience for an

Autoplan Processing Support Services Representative I position in North Vancouver.

In this role you will perform a variety of functions for the department including processing requests for vehicle information,

financial transactions and reviewing/updating a variety of database systems on behalf of the Call Center departments.

Responsibilities will include:

• Performing a variety of clerical support functions such as opening files, distributing incoming mail/e-faxes, documenting plate

returns

• Keying information such as changes of address into databases and other insurance information
• Completing weekly reports
• Performing a variety of financial transactions
• Performing daily cash and credit card payment reconciliation
• Preparing and delivering departmental deposits and setting up access, debits and balances for on-line vehicle damage search

accounts

• Contacting points of service and customers to obtain information
• Notifying on-line account holders when there are insufficient funds to pay for vehicle damage searches

Position Requirements

Successful applicants will have:

• Exceptional customer service skills and a strong telephone manner
• Great attention to detail, accuracy and analytical skills
• The above requirements would typically be met through high school graduation and job specific skills training related to clerical

support and a few months of related experience.

Position Information

What we offer:

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
• Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in

your role.

• Hybrid of On-site and Working from Home: We offer flexible working arrangements as we continue to support our employees in

balancing their career and family commitments.

• COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety

and wellbeing.

• Engaging Culture: We promote an inclusive and diverse work environment

As announced by the Provincial government, all ICBC employees will be required to show proof of full Covid-19 vaccination.

Only candidates legally entitled to work in Canada will be considered for this position.