ICBC Looking for Client Service Representative at British Columbia Full Time

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Client Service Representative (Permanent Part Time)

Job Title: Client Service Rep Reference Number: 115850

Location: Various Locations Employment Type: Permanent Part Time

Hours of Work: Other Posted Date: 2022/04/03

Position Highlights

If you are passionate about road safety and customer service, consider an exciting and rewarding career as a Client Service

Representative at one of BC’s Top Employers.

If you are passionate about providing exceptional, industry-leading customer service, we want you to join our Driver Licensing

Office as a Client Service Representative. This in-person customer facing position plays a significant role in processing various

licensing transactions for our customers and is one of our main customer touch points throughout the corporation.

As a Client Service Representative, your responsibilities will include problem solving to determine whether requirements for

driver’s license renewals, duplicates and BCID cards have been accurately met. You will work with customers to understand

their licensing needs and to handle escalations as they arise. This role requires customer service skills and the ability to pay

attention to detail while ensuring accuracy within a fast-paced environment filled with interruptions. Active listening skills are key

in dealing with customer interactions along with the ability to tailor your communication style to each customer.

This is a Permanent Part Time position up to 28 hours per week with shifts scheduled within our hours of operation: Monday to

Friday from 8:30 am to 4:30 pm

Hours of operation are subject to change. Work shifts may be extended, including Saturdays. Part time hours of work may range

up to 75% of regular bi-weekly hours and are based on business needs. Our main priority is to protect the health and safety of

our employees and customers. Safety protocols have been established and protective equipment (such as acrylic barriers and

gloves) will be provided.

We are hiring for various locations within Greater Vancouver and the Fraser Valley.

What we offer:

• Competitive Salary: You will receive a competitive hourly wage of $27.12
• Continuous Training: We offer continuous in house training to ensure you have the knowledge to be successful in your role.
• Convenient Location: locations close to transit.
• Covid – 19 safety protocols: We comply with WorkSafe BC and the health authorities of British Columbia to ensure your safety

and wellbeing.

• Engaging Culture: At ICBC we promote an inclusive and diverse work environment.

Position Requirements

What you bring:

• Customer service experience
• Experience handling cash in a fast paced, transactional environment.
• Exceptional data entry skills and ability to reconcile daily transactions.
• A genuine joy of working with other people to seek out solutions and help solve issues in a professional and efficient manner.
• Minimum data entry test results of 5000nkph with 95% accuracy.

Additional Requirements:

• Completed grade 12 education or equivalent
• Customer service experience preferred though not a mandatory requirement
• Successful completion of a data entry test
• Formal review of criminal and driving record check

Position Information

As announced by the Provincial government, all ICBC employees will be required to show proof of full Covid-19 vaccination.

Please note only those legally entitled to work in Canada at present will be considered for this position