ICBC Looking for Customer Contact Representative II at Victoria, BC Full Time

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Customer Contact Representative II (Driver Licensing)

Job Title: CustomerContactRep II DL Reference Number: 115349

Location: Victoria Employment Type: Permanent Part Time

Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2022/01/04

Position Highlights

Bring your high energy and enthusiasm to our fast paced contact centre where achieving First Call Resolution is a key customer

service target. The Customer Contact Representative II Driver Licensing will provide first contact customer service for a diverse

range of enquiries related to driver licensing, BC Services Cards, and road safety initiatives.

Exceptional customer service skills along with the ability to multi-task and think critically are essential. Strong analytical,

listening, questioning, and organization skills are also required. Previous contact centre or customer services experience is

strongly preferred. Familiarity with driver services, BC Services Cards, or road safety initiatives would be an asset. Please note

these positions require sitting for extended periods of time and wearing a telephone headset.

Please note this position is partially remote (after completion of training), and requires location in Victoria or surrounding areas.

The position is based out of 910 Government Street, Downtown Victoria.

Shifts will be scheduled 3-4 days per week, within the hours of operation. Full time training will take place over 12 weeks from

Monday to Friday 8:30am to 4:30pm.

Current operational hours are as follows:

• Monday to Friday from 8:00 am to 6:05 pm
• Saturdays 9:00 am to 5:05 pm

Part time hours of work may range up to 75% of regular bi-weekly hours.

Are you the ideal candidate?

You have:

• A genuine interest in working with other people to seek out solutions and help solve issues in a professional and efficient

manner.

• An interest in working on the phone to support callers’ enquiries on a wide variety of issues.
• The ability to be flexible and agile in assisting over the phone with the rollout of new services and initiatives.
• The willingness to access systems and documents during a call, take relevant notes, and relay information.
• A desire to be an active and engaged partner working with our customers or brokers to deliver quality service.

Position Requirements

As a successful applicant, you will have:

• Completed grade 12 education or equivalent
• Previous contact centre / customer service experience is strongly preferred
• Excellent communication skills
• Strong analytical, listening, questioning, and organizational skills
• The ability to sit for extended periods of time
• The ability to manage incoming queries in a busy, fast-paced environment
• Knowledge of driver services, claims, insurance and/or road safety initiatives would be considered an asset

Application Requirements

• Successful completion of a data entry and listening test.
• As announced by the Provincial government, all candidates will be required to provide proof of full Covid-19 vaccination.

Position Information

What we offer:

• Competitive Salary: You will receive an hourly wage of $27.12/hour. We are committed to providing industry competitive salary

and benefits.

• Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role.
• Hybrid of On-site and Working from Home: We offer flexible working arrangements as we continue to support our employees in

balancing their career and family commitments.

• Covid 19 safety protocols: We comply with WorkSafe BC and the health authorities of British Columbia to ensure your safety

and wellbeing.

• Engaging Culture: At ICBC we promote an inclusive and diverse work environment.

This is a mass posting. We will fill two separate training classes, and may fill additional vacancies that arise during the next six

(6) months through this mass posting.

Only candidates legally entitled to work in Canada at present will be considered for this position.