ICBC Looking for Customer Service Adjuster at British Columbia Full Time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Customer Service Adjuster – Part Time

Job Title: Customer Service Adjuster Reference Number: 115706

Location: Various Locations Employment Type: Permanent Part Time

Hours of Work: Other Posted Date: 2022/03/09

Position Requirements

ICBC continues to be recognized as one of BC’s Top Employers. We hire great people for phenomenal jobs, come join our

team!

We have exciting opportunities for motivated individuals to join the Claims Contact Centre as a Customer Service Adjuster! In

this essential role, you will be the first contact for customers reporting a claim to ICBC. Your natural empathy and well developed

communication skills will aid you in supporting our customers initiating or inquiring about an existing claim. Responsibilities

include initiating the claim file, collecting first notice of loss information, and adjusting straight-forward claims that can be

resolved at first contact or redirecting the claim to the appropriate area.

Your qualifications will include:

• A genuine desire to build trusted relationships with customers, including a strong ability to work with customers in emotionally

heightened situations

• Excellent verbal and written communication skills in order to establish rapport with customers and colleagues via telephone

and email

• Ability to multi-task, prioritize and to be flexible to adapt to changing work demands, volumes and schedules
• Ability to promote a positive public image of the corporation, while explaining products and services with customers over the

telephone

• A minimum typing speed of 35 net words per minute with a 90% accuracy level
• A minimum data entry speed of 5500 keystrokes per hour with 95% accuracy
• Participate in a Call Centre Listening Evaluation
• Ability to thrive in a fast-paced call centre environment
• Call centre experience is an asset

Hours of Operation: Twenty-Four (24) hours per day, Sunday to Saturday.

Part time base hours are up to 28 hours a week. However, in the future these hours may change due to operational needs.

Shifts will be scheduled within these hours of operation.

Position Information

What we offer:

• Competitive Salary: The starting salary for this position is $29.90 per hour. Additional pay premium for evening and weekend

shifts. Customer Service Adjusters are members of the union MoveUP. Annual raises are automatic every year for five years.

• Benefit plans: Including medical, dental, health & wellness and pension options to meet your diverse needs.
• Generous vacation entitlement and accruement.
• Flexible Working Arrangements: We offer flexible working arrangements as we continue to support our employees in balancing

their career and family commitments. That includes a 5 day or a 4 day work week option as well as a hybrid working

environment; rotating in office and work from home.

• Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in

your role. In addition, we provide opportunities for growth and support for career advancement at ICBC.

• You would be working for a BC Top Employer for 2022!!
• COVID-19 safety protocols: As announced by the Provincial government, all ICBC employees are required to show proof of full

Covid-19 vaccination. We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety and

wellbeing.

• Engaging Culture: We promote an inclusive and diverse work environment.

Locations include: Kelowna/ North Vancouver (head office)/ Surrey (GCC- Guildford)/ Chilliwack/ Prince George/ Victoria

Please note the anticipated start date for successful candidates will be February 28th, 2022. Training will consist of nine

consecutive full-time weeks (Monday to Friday, time TBD). Only candidates able to provide full time availability for the full

duration of training will be considered.

Only candidates eligible to work in Canada will be considered for the role.

We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to

work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team.

Come join us at one of BC’s Top Employers!