ICBC Looking for Finance Account Services Representative at British Columbia Full Time

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Finance Account Services Representative

Job Title: Fin Acct Services Rep Reference Number: 115950

Location: Various Locations Employment Type: Permanent Full Time

Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2022/04/22

Position Highlights

The Accounts Services department is seeking Finance Account Services Representatives to join our team in North Vancouver or

Surrey Gateway Place.

As a Finance Account Services Representative your responsibilities will include:

• Working as part of a call center team that takes inbound call inquiries and contacts customers to discuss outstanding debt

owed to the corporation and servicing insurance related Payment Plan

• Working assigned files to investigate and evaluate collectability and repayment
• Determining recovery action best suited to the situation
• Negotiating payment arrangements and settlements
• Maintaining an ongoing relationship with the customer until the account is finalized
• Reviewing multiple database applications while processing incoming calls and emails
• Discussing options available to customer to assist them in repaying their outstanding accounts and advises them of the

possible consequences of non-payment.

Position Requirements

As the successful candidate, you bring the following experience:

• Ability to handle multiple projects at one time and are able to adapt to changes and prioritize tasks while processing a

considerable volume of detailed work

• Dealing with challenging customer situations and can take an objective stance in decision making
• Active listening skills, coupled with the ability to relate to the customer and willingness to go the extra mile allow you to thrive in

navigating the collections process

• Negotiation, communications and organizational abilities are superb
• Proficient and up to date with computer technology and Microsoft Office
• Ability to read, understand and convey financial information
• Working knowledge of SAP
• To keyboard at the established proficiency level of 5000 net keystrokes per hour at 95% accuracy.

Knowledge of procedures and practices used in debt collection and prior work experience in a call center environment will be

considered an asset.

Position Information

• Work Location: ICBC North Vancouver Head Office or Surrey Gateway Place.
• Employing a hybrid working model, this role combines on-site in office work with work from home flexibility.
• The hours of operation are between 8:00 a.m. – 6:00 p.m., Monday through Friday. Shifts may vary depending on operational

needs.

• As announced by the Provincial government, all ICBC employees will be required to show proof of full Covid-19 vaccination.
• Please note only those legally entitled to work in Canada will be considered for this position.

We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to

work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team.

Come join us at one of BC’s Top Employers!