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iCloudNexus Hiring for Amazon Connect- Call Center- 100% remote at Remote Full Time
Please email resume to INFO at ICLOUDNEXUS dot COM
Please include your personal email id and phone number in the resume.
Job Title: Demand Planner – Amazon Connect – Call Center
100% remote
Immediate Joiners preferred
Direct client
Experience with:
– Prefer Amazon Connect or any CTI
– Has experience with building Demand Planner of call center seats
– Statistical modeling experience
– Nice to have Data Science background / experience
– Coordinate with Operations, HR/Recruiting and Finance teams to analyze historical data and forecast demand
– Manage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators
– Nice to have SalesForce or any CRM experience
Job Type: Contract
Schedule:
- 8 hour shift
Work Location: Remote
