Idaho Division of Human Resources Hiring for Technical Records Specialist 2 – Child Welfare Service Desk Technician at Boise Full Time

Technical Records Specialist 2 – Child Welfare Service Desk Technician

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Technical Records Specialist 2 – Child Welfare Service Desk Technician

Salary

$18.46 – $20.00 Hourly

Location

Boise, ID

Job Type

Part Time

Department

Health and Welfare

Job Number

16182 PCN 9041

Closing

9/26/2022 11:59 PM Mountain

• Description

• Benefits

• Questions

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Do you want to do meaningful work that helps Idaho’s children and families? If this sounds like a good fit to you, we are seeking applicants for a part-time (26 hours/week), temporary Technical Records Specialist 2 position with the Child Welfare Service Desk. This position is located at our central office in downtown Boise and is eligible for State of Idaho benefits. Temporary positions are limited to working 1,385 hours in a 12-month period for any one state agency.

We are seeking candidates who excel in a fast-paced team environment and can balance a workload while coordinating multiple priorities. Successful candidates must be able to work autonomously and within teams while gaining extensive knowledge of the Child and Family Services program activities, services, and policies and must display reliability, excellent communication skills, attention to detail, a high level of professionalism, and an exceptional ability to successfully coordinate and complete multiple tasks; punctuality and dependability are key for this position.

BEST RETIREMENT AVAILABLE IN THE NATION

We have the one of the Nation’s best state retirement systems (https://www.persi.idaho.gov/members-1) (PERSI) that offers a lifetime benefit.

EXCELLENT BENEFITS

• excellent medical, dental and vision (https://ogi.idaho.gov/benefits-plans/) insurance

• generous vacation and sick leave accrual beginning as soon as you start

• 11 paid holidays a year

• paid parental leave

• multiple savings plans, optional 401K, and optional 457

• basic life insurance for employee and family

• employee covered at one times annual salary

• spouse covered at $10,000

• child covered at $5,000

• wellness programs

• ongoing training opportunities

• an opportunity for student loan forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

• and more!

If you have previously applied for the Technical Records Specialist 2 classification and wish to be considered for this position, you must reapply under this announcement. Previous scores will not be used.

Example of Duties

• Performs complex program support functions for the Child Welfare Service Desk.

• Documents and tracks issues using incident management software and follows up with customers to ensure proper resolution.

• Demonstrates strong telephone contact handling and active listening skills.

• Negotiates and problem solves with authority to act on decisions made in accordance with established policies and procedures.

• Serves as a program expert and provides guidance and assistance regarding complex program rules and regulations to internal and external customers.

• Provides customer service to internal and external customers which requires good public relation skills.

• Functions with considerable independence and exercises discretion in applying policies and procedures.

• Possesses extensive knowledge of department programs and objectives.

Minimum Qualifications

You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. Please make sure your resume or work history supports your answers. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.

• Experience monitoring a records system to identify and correct errors.

• Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.

• Experience analyzing information and researching a variety of sources to identify and resolve problems or issues.

• Experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations.

• Experience entering and retrieving data using a computerized record system.

• Experience composing and proofreading business correspondence.

• Experience working with sensitive or restricted data.

Supplemental Information

ADDITIONAL QUALIFICATIONS/EXTRA CREDIT:

Below are additional qualifications. They are not required, however, having the minimum qualifications and the education and/or experience below will increase your score. Please answer each item below with enough detail to determine you meet each requirement to receive extra credit.

• Experience operating word processing software (such as Microsoft Word) and equipment at the rate of 40 wpm or more and produce merged documents, specialized tables, reports (columns), correspondence, forms (creating and using templates), and graphics. Gained by successful completion of a three-day course (approximately 20 hours) specific to word processing software OR through six months of work experience successfully performing word processing activities.

• Experience storing, retrieving, and compiling information in a report format using database software. Gained by one year of work experience successfully performing these activities.

• Experience using spreadsheet software such as Microsoft Excel to create and modify electronic worksheets and design and print graphs; including complex data analysis using tools such as Pivot tables. Gained by one year of work experience successfully performing these activities.

• Experience performing data management activities such as database development, data collection, analysis, research and tracking, developing tables, queries, forms, and reports. Gained by completion of a college-level course equivalent to three semester hours OR through successful completion of a three-day course (approximately 20 hours) specific to data management OR through three months of work experience successfully performing data management activities.

  People Making A Difference!

  VISIT US ONLINE

  Learn About a Career with DHW

  https://healthandwelfare.idaho.gov/about-dhw/dhw-careers

  For all Idaho state government jobs:

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*PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

TROUBLE APPLYING: 1-855-524-5627

(Monday through Friday, 6am – 5pm, Pacific Time)

EMAIL:

[email protected]

(answered Monday through Friday during business hours MST)

Email is the quickest way to get an answer to your questions.

PHONE:

(208) 334-0681

(answered Monday through Friday during business hours MST)

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EEO/AA/Veteran

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.

Preference may be given to veterans who qualify under state and federal laws and regulations.

https://dhr.idaho.gov/StateEmployees/Benefits.html

*Benefits may not be applicable for temporary or seasonal positions.

01

MINIMUM QUALIFICATION MONITORING RECORD KEEPING SYSTEMS: I have at least one year of experience (or more) monitoring records systems, identifying problems and correcting errors.

• Yes

• No

  02

  MINIMUM QUALIFICATION RESEARCH AND ANALYSIS: I have at least one year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action.

• Yes

• No

  03

  MINIMUM QUALIFICATION INTERPRETING & APPLYING RULES, REGULATIONS, AND/OR POLICIES: I have at least one year of work experience which frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well being of others or will result in a service or action being denied.

• Yes

• No

  04

  MINIMUM QUALIFICATION COMPUTERIZED RECORDS SYSTEM: I have at least 6 months of experience in a work setting where I was required to enter and retrieve data in a database records system or other computer records system.

• Yes

• No

  05

  MINIMUM QUALIFICATION DEALING WITH INDIVIDUALS FROM VARYING CULTURAL & SOCIOECONOMIC BACKGROUNDS: I have at least one year of experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters.

• Yes

• No

  06

  MINIMUM QUALIFICATION COMPOSING & PROOFREADING BUSINESS DOCUMENTS: I have at least 1 year of office experience which required composing and proofreading a variety of business documents on a regular basis OR I have successfully completed at least 1 college-level English composition or business English class AND I have 6 months of experience composing business documents.

• Yes

• No

  07

  SPECIALTY MINIMUM QUALIFICATION WORKING WITH SENSITIVE OR RESTRICTED DATA: I have at least one year of work experience working with sensitive or restricted data such as financial, personal, and/or medical, with the responsibility to protect the confidentiality of that information.

• Yes

• No

  08

  EXTRA CREDIT: I have experience operating word processing software (such as Microsoft Word) and equipment at the rate of 40 wpm or more and produce merged documents, specialized tables, reports (columns), correspondence, forms (creating and using templates), and graphics that was gained by successful completion of a three-day course (approximately 20 hours) specific to word processing software OR through six months of work experience successfully performing word processing activities.

• Yes

• No

  09

  EXTRA CREDIT: I have experience storing, retrieving, and compiling information in a report format using database software that was gained by one year of work experience performing these activities.

• Yes

• No

  10

  EXTRA CREDIT: I have experience using spreadsheet software such as Microsoft Excel to create and modify electronic worksheets and design and print graphs, including complex data analysis using tools such as Pivot tables that was gained by one year of work experience successfully performing these activities.

• Yes

• No

  11

  EXTRA CREDIT: I have experience performing data management activities such as database development, data collection, analysis, research and tracking, developing tables, queries, forms, and reports that was gained by completion of a college-level course equivalent to three semester hours OR through successful completion of a three-day course (approximately 20 hours) specific to data management OR through three months of work experience successfully performing data management activities.

• Yes

• No

  12

  DHW Informational Question: How did you hear about this position?

• Indeed

• Idaho Department of Labor

• Department of Health and Welfare Job Posting Site

• DHW Employee Word of Mouth

• LinkedIn

• BoiseIdahoJobs.com

• Professional Organization

• GovernmentJobs.com

• Other Job Board

• Newspaper

• Craigslist

• Handshake

• ZipRecruiter

• Recruitics

• Other Method of Communication

• Job/Career Fair

• Recruiter

  Required Question

Agency

State of Idaho

Address

304 North 8th Street Boise, Idaho, 83720

Website

https://www.governmentjobs.com/careers/idaho

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