IGH Global Hiring for Customer Service Representative (Remote) at Arcadia, CA Full Time

Established in 2007, IGH Global Corporation Inc. is a manufacturer and distributor of luxury home textile goods. IGH products can be found at various large retail stores and e-commerce channels.

The office assistant/customer service representative is responsible for resolving any escalated customer service issues, troubleshooting customers’ orders, and returns, ensure that orders are processed and completed daily.

Roles & Responsibilities:

• Customer Service: Support teammate in managing escalated customer related issues. Ensure that orders are processed, and trouble shoot any AR/AP related issue.
• Support manager in calling and coordinating representatives at Costco stores
• Process AP weekly
• Support in other office administrative tasks

Qualifications:

• Must have at least 1 year experience of working with ecommerce platforms (preferably Shopify, Amazon, Wayfair, Overstock, Walmart, Macy’s).
• Comfortable with technology and using various platform.
• Experience managing products through an Inventory Management Software.
• Comfortable multi-tasking between assigned projects.
• Comfortable supporting customers and internal team on the phone
• Comfortable troubleshooting issue on your own.

To Apply – please email resume to hr[a]ghglobalcorp.com

Part Time: 20 hours per week

Work Hours: 9:30 am to 1:30 pm

Working days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday

Job Type: Part-time

Pay: $25.00 – $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 4 hour shift
• Monday to Friday

Work Location: Remote