The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job Description
Organize, Initiate, and lead all IB activities in Malaysia, to ensure that the company
optimize its business opportunities in the market.
Organize, develop, and manage the central IB back-end functions within Interior
Design, Logistics, Fulfillment, and Administration, to support the IB operation in all
countries within Southeast Asia.
Ensure that IB operates to the highest professional and ethical standards in all
meetings with the customers, to uphold and strengthen IKEA’s reputation as a leading,
trustworthy, and service oriented brand.
Motivate and lead the IB Team in Malaysia and ensure that all coworkers are provided
with the necessary tools required to operate efficiently when meeting the customers.
Establish IB as a recognized and respected entity in sales to professional customers.
Responsabilties:
developing the organization and drive all IB marketing, sales, support, and
fulfilment activities in Malaysia, as well as provide back-end operation and support
within interior design, logistics, fulfillment, and administration for other IB
countries in Southeast Asia.
the overall IB strategy for Southeast Asia
responsibility for the IB team meeting the established budgets and overall
operational targets.
upon request by the company.
coordinated with the IKEA Retail Organization in Malaysia, and in Southeast Asia.
Sales Leadership
operation of the IB sales counters in the stores, through leading and motivating the
front co-workers, and through the good example install a positive mindset of
responsibility, customer care, and service.
Malaysia, and ensure smooth operational integration of follow-up and fulfilment of
orders generated in all touchpoints (store-counters, website, and outgoing sales
initiatives)
with these.
activities in support of sales within the different customer verticals.
Customer contacts – Online, Offline, and Direct Approach Sales Initiatives
that all tools for communication and interaction are working optimally.
through any of the customer touchpoints, to ensure that customers feel ‘attended
to’ and that sales opportunities are optimized.
Customer Acquisition and CRM Content
Operations- and Systems Project Manager in setting up the CRM system, and in
establishing the qualitative and quantitative content of the this, which shall provide
the base for all interactions with the customers.
Customer Loyalty Program
loyalty program and oversee the population and maintenance of data for Malaysia.
Procurement
principles defined in the Procurement Policy, an in particular oversee:
agreements
Sustainability
incorporated into the general operation and profile, in support of the overall image
of IKEA for Business.
Qualifications
Motivation
environment.
proposed actions for improvement.
positive and different-with-a-meaning solutions.
else have gone.
higher ambition.
Knowledge
ability to communicate the IKEA concept to external contacts.
organization (Sales, Operation, Finance & Accounting, Operations, Quality,
Compliance) preferably with experience in organizational support and services to
other group entities and countries.
projects to professional customers, with proven track record, preferably within
home furnishings, or related industries.
in establishing guidelines and procedures for joint operation with these.
dynamics and opportunities within multi-channels sales.
proven ability to contribute to development of practical guidelines and work
processes for integration of sustainability into the operation, as well as of
communication hereof.
Capabilities
to convey these directly and indirectly through own way of being.
strong commercially creative sense, and good sense of humour.
energy and commitment within the organisation.
Last updated on 03-10-2020
larger customers/organizations at senior management levels.
them into business opportunities.
knowledge and learning with others in the organization, and to go the extra mile as
part of an ambitious team.
Additional Information
Please apply by June 5th, 2023.
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