Imara Limited Looking for L1 Helpdesk Service Specialist at Auckland, Auckland, New Zealand Full Time

• Specialising in O365, Windows 10 & 11 support, working in an ITIL environment
• Supporting mid to large client base around NZ. Opportunity to move to L2/L3
• $60k base salary + benefits. Monday – Friday, 9:30am to 6pm. Based in Mount Eden

The Company

A key strategic IT Managed Services Provider for an Enterprise Technology firm in NZ, the role of Service Specialist has been created to drive value to customers through proactive IT Managed Services Support. They provide and implement Modern Workplace solutions into this market and continue to drive value across support, professional services, security and network operations.

The Role

Working in a highly effective ITIL based IT Service Desk Environment, this role will deliver outstanding customer oriented day to day Office365 and Windows 10/11 support to Mid to Large clients across NZ.

Your role will triage and resolve day to day tickets and service requests across the Office 365 suite including the escalation of tickets to L2 & L3 Engineers. Owning tickets through to resolution, you will deliver effective ticket communication to related stakeholders, customers and peers.

The Person

Team work and collaboration best describe this team of highly talented IT professionals. Your role within this environment is to ad value to solutioning, customer experience and first call resolution rates.

Your natural interest in Information Technology will see you evolve your corporate value and importantly, drive value to customers. You will be rewarded with a promote within culture, exposure to Microsoft’s Modern Workplace solutions and a varied technical landscape.

Technically, you will ideally demonstrate:

• 1-2 years commercial experience in a Service Desk, Help Desk or First Level Support role
• Deep and rich knowledge of Office365 and Admin Centre user management.
• Proven experience supporting and trouble shooting Windows 10 & Windows 11 Machines.
• Exposure to Mac Desktop, iPad and Mobile technologies would be highly desirable and beneficial.

The Remuneration

Working 9.30 – 6pm Monday to Friday and once training has been delivered (3 months), an on-call roster working one in every eight weeks, your remuneration is $60,000 base wage plus Kiwisaver, benefits and continued career opportunities (and the options are limitless overtime).

Next steps

If you feel you have the skills and importantly, the passion for this role, please send in a letter of introduction explaining how you align to the key requirements of the position and a resume highlighting your career journey to date. Any questions, Call Cate Hardy on 021 028 71151.