IMG CORP Hiring for Customer Service Representative at Towson, MD

The Client Service Representative role will oversee our client accounts and maintain positive and helpful relationships, you will also act as a liaison between our sales / compliance department. You will gain detailed knowledge of our products and policies. CSRs should act as team players and contribute to the goals and success of all departments and the company mission. We are looking for a bright and ambitious teammate who wants to be a part of our growing company.

This role helps with lead generation, customer service, and client acquisition to acquire lifelong customers on behalf of our clients. This position is a full-time opportunity with advancement opportunities for the right person to help manage the campaign and client expectations, as well as be involved with training and overseeing staff members.

We provide weekly pay and plenty of advancement opportunities. No previous experience is required, as we fully train. We do require that you have integrity, punctuality, and are serious about your career. Our ideal candidate is a person who is flexible, adaptable and trainable.

Qualifications:

• Work in a team environment

• Experience in a fast-paced customer service with a high volume of customer inquiries in a timely manner

• Strong critical thinking and problem-solving skills

• Strong organizational skills with attention to detail

• Ability to communicate effectively and develop positive working relationships with both internal and external partners and customers

• Display high ethical standards in approaching business objectives

Responsibilities:

• The Client Service Representative role will oversee assigned client and account relationships

• Process orders with high level accuracy

• Ensure compliance with plan provisions, resolve service issue

• Take initiative and resolve any escalations or complaints

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance

• Maintain a positive representation of the company and associated brands at all times

Job Type: Full-time

Pay: $750.00 – $800.00 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location