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Ireland
Indeed Hiring for Manager, Client Success (Staffing) Job at Dublin , Ireland Full Time
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Your Job
As a Client Success Manager, you will work as part of Indeed’s Client Success team. This is a meaningful role that requires a results-focused individual who can liaise with our greater Client Success and technology teams, and support our Sales teams, to deliver high-quality service to Indeed’s pay-per-click (PPC) advertising clients. If you have a passion for delivering measurable results and client success, we want to hear from you. Additionally, you will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture.
Your focus:
- Directly leads all aspects of a team of a max of 9 Individual Contributors, can include a Team Lead and Senior Client Success Specialists.
- Responsible for training and onboarding, performance management, communicating updates from Senior management, and manages inter-team relationships.
- Responsible for team level Key Performance Indicators.
- Partner closely with Sales Directors in their region.
- Coordinate team member’s client accounts and offer mentorship on optimization, performance improvement and comprehension of metrics for client online advertising campaigns.
Who You Are
- 2+ years management experience
- 5+ years related experience. Related experience can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B relationship management, account management, customer service (servicing internal or external customers).
- Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
- Relationship management and churn prevention skills, and the drive to engage clients on new products and features.
Who we are
Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, March 2020)
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, long term incentives, an open Paid Time Off policy, and many region-specific benefits.
Salary Range Transparency
Dublin 58,000 – 80,000 EUR per year
Equal Opportunities and Accommodations Statement
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