Info Origin, Inc. Hiring for Help Desk Specialist at Remote Full Time

Full-time professional work experience in Information Technology phone support, user management, and onboarding, providing basic service desk support, including:

• Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange. Perform user onboarding and separation tasks in Active Directory, Office 365, and Exchange.
• Program and configure VoIP phone users in Cisco Call Managers.
• Update onboarding and separation documentation as needed.
• Manage software licensing.
• Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
• Determine the nature of the problem; root cause; provide basic troubleshooting.
• Document support responses in the ITS Service Desk Ivanti ticketing system.
• Escalate problems in accordance with defined ITS procedures.
• Assist users with problem solving steps.
• Communicate accurate and useful status updates.

Job Type: Contract

Pay: Up to $30.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Work Location: Remote