Ingram Micro Looking for General Manager Operations at Manukau, Auckland, New Zealand Full Time

Job Description:

About us :

Ingram Micro is the business behind the world’s brands with the ability to reach nearly 90 per cent of the world’s population. Our reach, combined with our diverse solutions portfolio and ease of doing business with our digital experience platform, Ingram Micro Xvantage™, makes us unique. We reach close to 200 countries and have approximately 27,000 associates more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com

About role:

The General Manager Operations will lead Warehouse operations, which is inclusive of the distribution center. This role will be at the helm of optimizing our Operations Management, guaranteeing business profitability, and championing operational excellence. It involves strategic planning, resource utilization, and continuous improvement efforts to maintain high-quality standards and exceptional customer service. And will collaborate with internal and external stakeholders, leading a culture of continuous improvement, and implementing long-term growth strategies aligned with our organizational objectives.

Responsibilities, Supporting Actions:

Operational Excellence and Service Quality : Ensure cost-effective, on-time delivery meeting SLAs, fostering a culture of continuous improvement, and developing streamlined processes for engaged and empowered teams.

Budget: Demonstrate strong financial acumen, prepare comprehensive budgets, reports, and forecasts, and monitor functional expenditure to optimize financial performance.

Leading People : Focus on developing the next generation of operations leaders, handle administration, implement training, and drive engagement for effective succession planning.

Process Improvement : Identify and implement process improvements, analyze daily KPI reporting for quantifiable efficiency gains, and lead change initiatives across all business streams.

Health, Safety, Security, and Environment : Plan, examine, and evaluate operations in respect to safety standards, implement safe work practices, and ensure compliance with TAPA certifications for a safe working environment.

Project Management : Work closely with various business units for planning and implementing key supplier projects, proactively planning for events such as product launches and new customer/vendor onboarding.

Essential Skills, Experience & Requirements:

• Minimum 7-9 years’ of relevant experience in leading a captive operations/warehousing environment.
• Tertiary qualifications in Supply Chain/Logistics/Management at a minimum of Certification 4 although ideally at Bachelors Level.
• Significant experience in warehousing operations; budgeting; personnel management; and administrative techniques. Experience in launching new operations is a plus.
• Prior experience working within a 5S or Lean environment.
• Expected to be a subject matter expert with high credibility and creative mental agility to solve problems and implement cost effective solutions.
• Keen sense of customer needs and can anticipate requirements. Ability to work effectively with a complex business and organizational environment.
• Demonstrated by ability to act as a catalyst for positive change, teamwork and client/customer service with superior interpersonal skills, creativity and vision.
• Strong financial acumen, inclusive of reporting and productivity /KPI measures. Experience in preparing comprehensive budgets, reports, and forecasts, and monitoring functional expenditure to optimize financial performance.
• Ideally should have a process oriented/management mindset with a clear understanding for the use of metrics and measurements.
• Understanding of warehouse management systems is key. Experience with implementing new WMS is a plus.

What’s In It For You

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo, we understand the importance of work-life balance, encourage our people to grow their careers. You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities where you can make a real difference.

Inclusion, Diversity and belonging lies at the heart of everything we do at Ingram Micro and we are committed to hiring great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all genders and ages, people with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ and diverse groups.

Finally, you will get the chance to become part of the world’s leading Technology Solutions provider. We look forward to hearing from you and how you would like to make a positive difference through the role towards the business.