We are seeking enthusiastic entry level staff to work in our office located in Richmond. This role will provide Tier 1 application and process support for users of an international software solution for the insurance industry. You’ll be providing front-line support to customers, helping get them back to doing what they need to do, as fast as possible. This means taking support tickets via phone and e-mail, and dealing directly with our customers on an ongoing basis.
Individuals applying for this position must communicate effectively when speaking with, or writing to, in English. Some of needed skills would be the ability to multi-task, have a strong attention to detail, work with minimal supervision, professional demeanor, and be able to adapt into a growing and changing environment.
Your success in this role comes from your passion for helping people and your knowledgeable approach. You have strong social skills and genuinely believe it’s fun interacting with new people. You’re good at making real connections with clients because you have great listening skills. Once you know what a client’s issue is, you take pride in being able to personalize and support their needs.
One of the things you will enjoy most about Innovation Networks is the supportive team environment. You’re never set up for failure; instead, you get all the coaching and training that you need to succeed.
Key Responsibilities:
Skill and Attributes Qualifications
Required Languages:
We are only reviewing applicants that are legally entitled to work in Canada.
We would like to thank all the candidates for spending time applying for this position. Upon successful screening, only qualified candidates will be notified regarding interviews.
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