Requisition Number: 89174
Position Overview
The Mgr Cloud Sales Support & Operations oversees the sales operations and administration functions of Insight’s cloud partner organization for Microsoft, AWS, and Google in order to increase sales productivity, provide client satisfaction, and grow profits for the assigned territory. This position manages an onshore and offshore team responsible for supporting Insight’s cloud clients and sales teams (Specialty Business Development Managers and Client Executives) by servicing client accounts and resolving client issues via the phone and/or email. Duties include managing inbound and/or outbound inside sales operations activity for new or existing clients, including oversight for onboarding clients on to Insight’s Cloud Management Platform, signing cloud order forms, and triaging client issues for cloud billing, the cloud management platform, and cloud technical support.
What you’ll do at Insight
SUPERVISION
Responsible for the direction, coordination, and evaluation of inside cloud enablement specialists and licensing consultants within the business segment, both onshore and offshore. Implements objectives in accordance with the organization’s policies and local applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
What you’ll need to join Insight
Physical Demands
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law
About Insight
Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.
Insight Canada is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our teammates have access to the latest and greatest technologies in performing their daily activities.
Here’s a little about us, and why we’re top choice of prospective employees in the Canadian IT Solutions industry:
As part of the Insight Canada team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.
Today’s talent leads tomorrow’s success. Discover more at: canadajobs.insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || Massachusetts (US-MA) || United States (US) || None || None || Remote ||
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