Insight Global Hiring for BILINGUAL Remote Technical Customer Support at Remote Full Time

Day-to-day description:

An employer is seeking a Technical Customer Support Associate to join a large technology company. This candidate will be joining the home security branch to support the company’s product suite and help customers navigate their home networking and mobile device configurations. In addition to solving issues for customers and partners, this candidate will also recommend product changes, document solutions, and automate log analysis. This position affords a lot of personal growth opportunity. He/she will work with other customer support teams to ensure a consistent and high-quality level of support and work with customers to understand how they use the products to resolve their issues and maximize their investments.

Desire Skills and Experiences:

• Bilingual in Spanish
• 6+ months of customer support experience
• 6+ months providing technical support for mobile devices and platforms (iOS, Android)
• Comfortability troubleshooting technical issues related to Wi-Fi, Mesh networking, Firewalls, parental controls, etc.
• Excellent oral and written communication skills

Plusses:

• 1+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
• 1+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services
• Experience supporting IOT devices
• A drive to dig into the details of a system or process to solve customer problems
• Ability to document technical customer issues into notes that are consumable by other parties
• Technical curiosity and excitement to learn new technologies and help customers succeed

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Technical Support: 1 year (Required)
• Mobile device support: 1 year (Required)

Language:

• Spanish (Required)

Work Location: Remote