Insight Global Hiring for Desktop Support Specialist at Dallas, TX Full Time

The first month is going to be on site , and then it will be 100 percent remote. Must be in the Dallas Texas area unless you want to commute!

• Experience troubleshooting Microsoft office suite

• Outlook, Windows 7&10, O365

• Experience working in a fast-paced environment, taking tickets from organizations of 500+ employees
• Understanding and ability to navigate ticketing systems

PLUSSES:

• Background in customer service/client facing environment
• Experience communicating with upper management/C-level executives
• IT admin in previous role
• Security experience troubleshooting firewalls

DAY TO DAY:

Insight Global is seeking an individual to work as Service Desk specialist for an insurance client based out of Dallas, TX. This individual will be a part of a team of 10 technicians and administrators in a collaborative team environment. This individual needs to have experience using ticketing systems and taking inbound calls to receive work orders. This individual also needs to be comfortable troubleshooting MS Office365 and Windows7&10. In a fast-paced environment, this individual must come from a background in which they have been a part of a team supporting 500+ employees. This position offers a level of autonomy unlike most technical support roles, including the ability to work off of the company’s proprietary Virtual Desktop Infrastructure (VDI) that was designed and implemented by the service desk team.

Job Type: Contract

Pay: $25.00 – $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Help desk: 3 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: One location