Insight Global Hiring for Field Service Technician at Arkansas City, Arkansas Full Time

Job Description

In this position, you will provide technical support for Pulp & Paper Service, in Mcgehee, Arkansas, delivering superior, professional service, remotely or on site. You will be responsible for supporting the full lifecycle of pulp and paper quality control products at customer facilities under general supervision. This includes performing preventive and corrective maintenance, testing and troubleshooting of proprietary hardware and software, as well as assisting with any projects, upgrades, new installations and advanced services for the technician’s assigned customer or region. This individual will be required to work independently or as part of a small site team to provide service for customers of pulp and paper quality control solutions.

* Maintain suite of quality control hardware and software. This includes but is not limited to; cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI (Human Machine Interface)/control software and maintaining the working state of the entire quality control solution at site. Handle customer questions about the state of the system

* Handle customer service related issues while fostering the customer relationship and working to solve technical problems on site. Deal directly with, and communicate effectively with plant operators, plant management, third party vendors and other personnel in support of service operations

* On call for 24 hour emergency support service requests. Team rotation in most areas

* Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. Training on products and services will be provided; however, a basic understanding of electrical theory and electrical safety is required for the training to be beneficial

* Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks

* When required, play an active role in various projects such as upgrades, new installations or new functionality for customers

* Coordinate work with other groups to ensure meeting commitments

* Depending on the service requirements for a particular customer or region, this position may require travel up to 15 percent

* Basic to advanced understanding of the paper making process and process control a plus

Skills and Requirements

related work/military experience required

* OR High School diploma/GED and minimum 7 years or related work/military experience required

* Electrical aptitude

* Candidates must know how to use electrical test equipment such as voltmeters or multi meters safely

* Candidates must be comfortable using basic hand tools

* Candidates should be able to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment

* Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC so they can safely avoid contact

* Ability to read electrical drawings and utilize for troubleshooting electrical systems is required * Exposure to DCS (Distributed control system) programming and troubleshooting is beneficial but not required

* Mechanical aptitude is strongly preferred null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].