Insight Global Hiring for REMOTE Helpdesk Support at Remote Full Time

Must be comfortable working Sunday – Thursday 7am – 4pm PST

Day to Day:

Our Client, a leading IT Services and Solutions Group is seeking to hire a Helpdesk Support Technician. The Helpdesk resource will respond to and work with staff, clients or vendors requesting assistance or information. Perform tasks as defined by the client. The chosen candidate will have exceptional communication skills, great customer service, a strong attention to detail and high sense of urgency through the commitment to exceed client expectations.

Must Have:

• 2+ years of experience in a Helpdesk role
• Experience with installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various software technologies
• Understanding of network concepts – TCP/IP stack and common internet protocols
• Experience with Windows Desktop 10 OS
• Phone and remote desktop support to customers
• Create and update tickets and support and respond to service outages and other incidents

Plusses:

• Experience working at an MSP
• Military background

Job Type: Contract

Pay: $25.00 – $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)
• TCP/IP: 1 year (Required)
• Software troubleshooting: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: Remote