Insight Global, LLC Hiring for Customer Success Manager at Plano, Texas Full Time

Job Description

A Managed Service Provider is seeking a Customer Success Manager in Dallas or Houston, Tx, Indianapolis, IN or Camarillo, CA to join the team. This person will be responsible for guiding new customers through the onboarding process ensuring they have a smooth experience, as well as understand customers business needs and how they are using the companies services. They will build long lasting relationships with customers by becoming their trusted advisor and point of contact. They will identify opportunities to upsell and cross-sell the company’s services, regularly collect feedback from customers, review customer accounts regularly to ensure they are receiving the best service, and track the customer data and behavior to identify trends and make data driven decisions for improvement. This person will be the communicator with customers to understand concerns or issues they are facing, conduct training sessions to ensure customers are getting the most out of their products and create reports for the management team to keep them updated on metrics and achievements.

Skills and Requirements

3+ years experience in a customer success role for an MSP or technology provider

Understanding of technology/service delivery background

Excellent customer service skills, communication and business acumen

Experience balancing multiple customers/accounts and developing/maintaining strong relationships MSP experience

Experience with Connectwise

Knowledge of Windows, networking, and M365”’

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].”’