Insurance Center Helpline Looking for Customer Service Representative/ CoveredCa Admin at San Francisco, CA Full Time

Responsibilities:

• Facilitate all new cases, incoming calls, applications, etc.
• Maintain and develop client relationships.
• Review incoming applications to verify accuracy and completeness
• Liaison between the client, the agents and our carrier partners/insurance companies to ensure prompt ad efficient processing of applications in a timely manner
• Update our internal CRM system to ensure the accuracy of our client records.

Requirements:

• Ability to pass the CoveredCA Admin Staff certification and background check
• Previous experience in the insurance industry preferred
• In depth knowledge of Microsoft Word and Excel
• Excellent time-management and phone skills
• Excellent written and verbal communication skills
• Strong and engaging personality that customers will appreciate and respond to
• Exemplary high standards of honesty, integrity and endeavor
• Ability to make deadlines in a fast paced environment
• Ability to multi task and re-prioritize tasks
• Excellent team work
• Excellent attendance and reliability

Language Skills: Ability to effectively present information and respond to questions and requests from customers, co-workers, and others as necessary. Bilingual in English and Russian. Spanish (preferred)

Education/Experience:

• High School or equivalent or higher education
• Minimum of one year experience in insurance related field or customer service

Insurance Center Helpline, Inc. is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

Online application process. Please DO NOT call about this position. Due to high volume of calls we are not able to respond to job applicants via phone. All online applications will be considered and we will reach out to the candidates that are a best fit for this position.