Insurance Council of BC Looking for Manager, Licensing Services at Vancouver, BC Full Time

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

The Opportunity

The Manager, Licensing Services assesses, monitors, and enhances departmental performance. In this role, the incumbent will analyze current practices and develop process improvements as well as identify changes in workflows, structures, and teams to ensure continuous departmental performance. The incumbent will use a variety of skills, such as project design, leadership, process optimization, and management to ensure performance and process development.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.

We offer a comprehensive health and dental plan.

Work-life balance.

This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.

Professional development.

Equitable employment opportunities.

We have established health and safety practices to limit exposure to COVID-19, including a vaccination requirement for all staff.

Who We’re Looking For

The ideal candidate will have a background in insurance or financial services. The incumbent must have the ability to decompose and restructure complex issues, drawing out meaningful business insights by synthesizing information from multiple sources and think strategically and execute tactically, including the willingness to roll up your sleeves to get the job done. Good oral and written communication skills are important, along with an ability to apply legislation and policies to differing situations.

Duties and Responsibilities

Manages the creation of effective frameworks, tools, and guidelines for application considerations and committee review, including labour mobility, equivalences, legal proceedings, other business activities or conflict, suitability to practice, inactive status, and exam criteria.

Assists in developing policies and processes that addresses applications, reapplications, and amendments of licenses; standard agency applications, amalgamations and purchases reviews, requests for termination (cancellation) of licenses, and changes in authorizations to represent per legislations, Council rules, and other applicable regulations.

Oversees licensing pathway mappings, integrations and addresses implications of organizational changes across the different application streams.

Manages all licensing trend discussions and regularly reviews all license application pathways to identify areas for continuous improvements.

Tracks all licensing agreements to ensure that services provided meet the terms defined in the contract.

Supports the execution of department changes while communicating the implications of such changes to different internal and external stakeholders.

Participates in developing presentations and documents for new and returning applicants and other stakeholders on license matters.

Reviews and updates the internal decision-making processes as agreed by the department.

Maintains an understanding of and remains current on Council rules, licensing operations and practices, legislation, regulatory trends, and their implications.

Builds and maintains relationships with peers, other regulators, and agencies.

Monitors and escalates system concerns raised by stakeholders.

Coordinates with all teams working on departmental and organizational projects to ensure that goals are met on time and that each staff’s deliverables are compatible with all others.

Liaises with the communication team to update and review licensing information.

Provides support when the Manager, Licensing or Manager, Agency Licensing are unavailable; and

Performs other duties as identified.

Qualifications

University degree, or equivalent education and/or experience (A graduate degree is an asset).

Minimum 4 years of process optimization, operations, or business management.

Proficiency in MS Office desktop applications (Word, Excel, PowerPoint).

Proficient in interpreting government legislation.

Skillset in critical thinking.

Understanding of insurance and/or financial services concepts is considered an asset.

Management experience, leading a team is an asset.

Experience in a regulatory setting, an asset.