Insurity Looking for Customer Support Representative at Remote Full Time

Insurity is a leading property and casualty insurance software and data analytics providers, working with some of the world’s largest insurers, brokers, and MGAs, including 15 of the top 25 P&C carriers in the US. With 1400+ team members globally, 7 office locations, and 300+ customers, we have a deep understanding of the insurance business, unparalleled technology expertise, and a singular focus of delivering a simplified insurance experience to our customers.

Insurity’s next Customer Support Representative

Work Schedule: This is a full-time opportunity (37.5hrs/week) Mandatory: Saturday and Sunday (either 7am – 3pm or 3pm – 11pm ET shifts). Weekday shifts are flexible (typical working hours 9am – 5pm). You will be required to work holidays.

Do you enjoy speaking to customers, troubleshooting technical issues, and finding creative solutions to solve problems? Our Customer Support team is a key function at Insurity establishing and maintaining positive relationships with our international customer base. As a Customer Support Representative, you will provide first-level support to our customers via telephone, email, and LiveChat. In this role, you will be expected to troubleshoot and resolve customer inquiries in a professional and courteous manner across all Insurity products.

What You’ll Do

Troubleshoot and resolve customer issues via phone, email, and live chat for Insurity products in an efficient, friendly, and well-documented fashion

Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to

Raise issues to appropriate resources per established procedures and ensure follow up to resolution

Monitor work queues

Contribute to a Customer Support knowledge base for training and knowledge transfer purposes.

Find opportunities to increase service level and quality

Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.

Other duties as assigned

Who You Are

Minimum 1 years’ experience in a customer support role supporting customers via telephone, email, and/or live chat

Analytical and critical thinking

Written and oral English communication

Time management including work planning, prioritization, and organization

Ability to handle multiple priorities or tasks

Self-starter and quick learner

Detail-oriented

Active listener

Ability to collaborate and work autonomously

Flexible and adaptable

Conversational French is an asset

Working knowledge of MS Office (Word, Excel, PowerPoint)

Working knowledge of various Internet browsers

Location: This role will be based out of our Montreal office or Remote

Our Benefits:
Collaborative Culture | Flexible Hours | Growth Opportunities

Day 1 Health Insurance Coverage | Open PTO

Does Insurity sound like the right place for you? Send us your application and a cover letter highlighting what sets you apart from the nice-to-haves and makes you a must-have for our team!

Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Insurity is proud to be an Equal Opportunity Employer

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.