Intact Hiring For Customer Service Representative, Helpline at Toronto, ON Full Time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role

We’re looking for Customer Service Representative, Helpline to join our growing team!

As a Customer Service Representative, Helpline, you will be responsible in supporting Brokers in using Intact’s Broker Technology, and where applicable, for providing support to various departments related to broker training and broker usage initiatives.

Work Locations: Toronto ON and Calgary AB

What you’ll do here:

• Maintain and develop knowledge of Intact systems & products, including any system enhancements or new product launches.

• Support the use of Intact’s Broker Technology including Contact, eDocs, Broker Portal & EDI Download.

• Answer call and email inquiries in a timely manner. Adhere to service standards and maintain quality interactions.

• Based on trends and feedback from brokers, identify training needs, system issues and system response times. Provide feedback & recommendations to improve processes & procedures.

• Liaise with internal business partners on training requirements for brokers in order to improve usage, ease of doing business, and the Broker experience.

• Identify and propose solutions for various technical and/or underwriting issues associated with our systems and point of sale tools.

• Maintain reports on service & call types.

Qualifications

What you bring to the table:

You Are:

• Passionate about customer service and delivering an exceptional experience

• A problem solver who will identify needs, troubleshoot effectively, and take accountability for providing solutions

• An excellent written and verbal communicator

Your Education & Experience:

• College diploma or University Degree preferred or equivalent relevant work experience

• Insurance product knowledge,1-3 years of personal lines insurance experience preferred

• Working towards Chartered Insurance Professional (CIP) designation

• Demonstrates exceptional customer service over the phones, strong team player, positive attitude, flexible, adaptable, solutions oriented, efficient and priority management skills

• High computer literacy, including working knowledge of MS Office product suite

• Prior experience in a call centre environment an asset

What we offer

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.