Intelcom Express Looking for Helpdesk Technician at Montréal, QC Full Time

Flexible hours, telecommuting encouraged at all times;

Intelcom is a leader in the delivery market for e-commerce customers in Canada. The company, which has 2000 employees, is growing rapidly and will be a key player in the logistics technology and delivery platform sector for years to come.

Our goal is simple: in a constantly changing industry, we don’t just follow. We are getting ahead. And we set ourselves apart with innovative services and delivery methods.

Reporting to the Director, Information Technology, the incumbent will be responsible for the IT implementation of new stations across Canada as well as providing day-to-day IT support to all corporate users.

Main responsibilities:
Order and install all IT equipment;

Establish technological tools for new users;

Maintain the equipment and software of users’ computers;

Remedy situations during working hours or after, when necessary;

Provide and deploy new software and equipment;

Provide support and technical advice to users;

Participate in deployments of technical projects;

Plan and perform regular software updates;

Provide support to users of platforms used by operations;

Installation of networking equipment.

Skills required:
Up to 2 years of IT experience;

DEP in IT Support or Diploma in computer science, preferably;

Desktop software support;

Active Directory and Exchange account management;

Experience installing cable and network hardware required;

Antivirus software such as Webroot, McAfee, Symantec, Sophos, etc.;

Remote access software such as TeamViewer, Goto2Assist, Join.me, RDP, Citrix etc.;

ITSM software such as Remedy, Track-IT!, Heat, etc.;

Backup software like Arcserve, Backup Exec, etc.;

Fault diagnostic tools like Process Monitor, Event Viewer, etc.;

Toubleshooting skills;

Interpersonal, organizational, problem solving and analytical skills;

Must understand the environments of office networks and Windows servers;

Must understand VPN, remote connectivity and network concepts in general;

Rotation of working hours

Benefits offered :
Participation in the projects of a growing company with stimulating challenges in a constantly evolving context;

Dynamic and passionate team;

Flexible schedule, telecommuting encouraged at all times;

Complete range of social benefits (group insurance, pension plan, etc.);

Training program and reimbursement of professional fees;

Opportunity to grow within the organization;

Company located in Griffintown, with easy access to public transportation (Lucien-L’allier metro).

As an equal opportunity employer, Intelcom celebrates diversity and is committed to creating an inclusive environment for all.