Requisition ID: req28334
Job Title: Customer Service Representative (Pashto or Dari speaking)
Sector: Communications
Employment Category: Regular
Employment Type: Full-Time
Open to Expatriates: No
Location: New York, NY HQ USA/ Remote
Job Description
Pashto or Dari speaking is a must.
Background
IRC’s Center for Economic Opportunity (CEO) is a unique Community Development Financial Institution (CDFI) Loan Fund and subsidiary of the International Rescue Committee (IRC). CEO specializes in making small-dollar consumer and business loans primarily through IRC’s network of US Programs offices, currently lending from 22 IRC locations across 15 states. CEO’s loans are integrated with related economic empowerment programs offered by IRC or other partners and support the upward mobility of IRC’s diverse yet economically challenged clientele.
Scope of Work
CEO is a start-up operation that is actively scaling its operations throughout the U.S. We are seeking a positive, professional and multi-lingual (Pashto or Dari fluency required) Customer Service Representative (CSR) to join our growing team. In this role, you will directly support both CEO borrowers and the IRC Financial Coaches that refer clients to CEO for financing.
Reporting to CEO’s Operations Manager the CSR will be accountable for both delivering best-in-class customer service, but also in helping to improve CEO’s overall systems and protocols for quickly resolving customer issues. The CCSR will respond to both borrowers and staff from our non-profit partners that refer clients to us for lending. CEO will provide comprehensive training on the U.S. credit and financial system to ensure the CSR will be equipped to offer accurate technical guidance and information as they work directly with borrowers.
CEO is a rapidly growing company and the CSR will have opportunities for career advancement within the organization. 10% – 15% of each week may be spent gaining experience across any of CEO’s core operational areas – including project design, loan underwriting, grant and donor support, communications, partnerships or monitoring and evaluation.
Responsibilities
Enhance CEO’s Support Protocols and Systems
The CSR will be at the front lines of CEO’s support efforts; the CSR will use these experiences to help improve our overall efficiency in providing accurate, timely, actionable information to our customers and partners. Duties include:
Other Duties
Key Working Relationships
Position Reports to: Operations Manager, IRC’s Center for Economic Opportunity
Collaborates with: The entire CEO Team; Works closely with borrowers and CEO systems users in IRC’s field offices, with vendors and third-party partners. As needed, the position may directly supervise interns and volunteers.
Requirements
Working Environment: The Customer Service Representative is a fully remote position and may be stationed anywhere in the U.S. Some travel may be required for conference, board or team meetings (5% of time).
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
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