Intuit Hiring For Seasonal Manager 1, TurboTax Live Canada at Ottawa, ON Full Time

What you’ll bring

• 5 + years tax preparation experience
• 3+ years of experience managing and leading a remote customer facing team
• Responsible for recruitment, hiring, performance management and coaching of Tax Experts
• Extensive prior experience preparing individual returns for Canadian clients. Business and estate taxes a plus
• Experience supporting TurboTax customers a definite asset
• Understanding of how to manage a team and provide them with guidance in being successful
• Willing to work hours outside normal schedule, as needed during our peak season from February to April 30
• Possess strong business acumen
• Able to effectively communicate to multiple skill levels and personalities
• Working knowledge of software tools like – Salesforce, Slack, Tableau, IEP, is an asset
• Comfortable working in a fast paced, dynamic changing environment
• Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite
• Highly technical and comfortable with Windows and mobile platforms
• Bilingual proficiency (English and French + read, write, speak) considered a strong asset
• Remote role, no travel

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies” lists. Immerse yourself in our award-winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their clients worldwide.

Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax® to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these client -driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

How you will lead

• Deliver the highest quality service to TurboTax customers by hiring, onboarding, training, and the performance management of Tax Experts
• Create a high performing team that provides world-class service that is so good, our customers rave about it and become ‘Raving Fans’
• Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
• Foster a team environment of collaboration, accountability and continuous improvement
• Effectively use data to evaluate, identify and coach performance
• Identify potential growth in expert talent and develop that across the team
• Lead the team through a fast paced, constantly changing environment

LEADERSHIP SKILLS

• Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
• Provide growth and collaboration opportunities through use of employee one-on-one sessions, team operations meetings and ongoing learning sessions
• Continuously improve team performance by providing employee coaching and mentoring
• Act as the conduit between the team and the business by condensing and disseminating large amounts of information
• Timely review and completion of administrative tasks such as payroll and schedules
• Handle customer escalations on an as-needed basis