Join our dynamic team and have the opportunity to design, develop and maintain
ipSCAPE’s cloud contact centre solution.
Company Profile:
ipSCAPE is a cloud-based Software as a Service (SaaS) company with its head office in North Sydney and a large national presence servicing multiple government and enterprise clients across Australia. In addition, the company has expanded via international partners who distribute ipSCAPE software to clients in over 30 countries throughout Asia and Europe.
ipSCAPE offers multi-channel customer experience technology with feature-rich solutions and advanced integration capability with leading CRM (Customer Relationship Management) and Business Intelligence applications. This functionality enables our clients to provide an exceptional customer experience in both sales and service environments and to generate strategic insights in customer management. The ipSCAPE platform also leverages AI-based technology and intelligent algorithms at the core of applications such as our Virtual Agent Voice and Predictive Dialler.
With the recent deployment of our new platform on Microsoft Azure, ipSCAPE is on a rapid growth path to expand to an even larger global customer base. This is an exciting period to join the company and play a key part in the delivery of our strategic roadmap, working with industry-leading cloud and security technologies, and products.
Do you have what it takes?
ipSCAPE is seeking a Software Engineer to join it’s small, tight-knit Agile development team, you will be part of an Agile team to design, develop, maintain and integrate front-end and back-end solutions for ipSCAPE’s cloud contact centre Software as a Service platform (SaaS).
You will also be part of exciting developments, such as implementing new product features, fixing bugs and continually enhancing the product’s features and performance using an Agile (Scrum) development framework. This is a key role in the company’s growth strategy. ipSCAPE operates in a dynamic, rapidly changing environment which requires flexibility, adaptability, and initiative plus excellent communication, organisation, and problem-solving skills.
Responsibilities and Duties:
Required Qualifications Skills
Bonus Points
And, if you have experience working in a contact centre, that would be even better!
The Rewards
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