iQor Hiring for Customer Service Representative Virtual Hiring Event at Pompano Beach, FL Full Time

We are searching for polite, professional agents to represent our clients by providing remarkable service to their customers. Customer Service Representatives will assist customers with their utility bills, taking payments, making payment arrangements, and reconnecting or transferring service. Training is onsite at our Pompano center for 6 weeks. Opportunity to work at home if attendance and performance are met Training is 11:30 am – 8:00 pm, Monday – Friday. Production schedules range from 11:30 am – 8:00 pm Monday – Friday, closed on most major holidays! The pay rate is $14.00, and Bilingual (Spanish/English) is $15.00. $150 Sign On Bonus after 90 days on the production floor.

Benefits:

• Medical, Dental, Vision (Eligible after 45 days)
• Tuition Reimbursement
• Paid Time Off (Earn immediately and use after 90 days)
• 401K
• Tuition Reimbursement

Perks:

• Monday – Friday schedule, major holidays off
• Opportunity for bonuses and raises based on performance
• Career Advancement and Management Training Programs

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Building lasting relationships with clients, customers, and other center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first-call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call resolution.
• Take an active role in educating customers about our client’s products and services

Requirements:

• One year of customer service experience is preferred in a transaction-based environment such as a call center, retail, or hospitality demonstrating the ability to be empathetic and compassionate.
• Must have the ability to work independently and in a team environment.
• Problem-solving skills.
• Background and drug tests are required

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

About iQor

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.