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New Zealand
Iron Mountain Hiring for Service Quality Specialist Job at Wellington Full Time
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At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Service Quality Specialist
- To perform Operations Service Quality functions for all business lines in New Zealand
- Individual will take responsibility for all reporting required as part of their role including site audits
- Performs Service Quality functions according to requirements from Operations/Sales/Management/Customers
- Customer Service handling enquiries such as assessing and analyzing information and exploring options in order to provide suitable outcomes for our customers and internal/external vendors
- Inbounding and Out bounding project coordination
- Undertake Operational duties as required
- Utilize in-house systems such as ReQuest, Salesforce, Mango
- Routine checks of queries/monitors and rectifying exceptions
- Raise customer work orders and make necessary amendments
- Provide internal/external quotations for operational activities
- Update customer account holdings
- Adherence to all legal, risk and operational directives and ensure requirements are met (including Training, Risk planner, Operations planner, site/individual audits, benchmarking audits)
Category: Field Operations (FO)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0037860
