Ivoclar Vivadent Looking for Customer Service Representative – Dental Industry at Auckland City, Auckland Full Time

We are seeking a Customer Service Representative to join our team. Under the guidance of our Customer Service Supervisor, your proven customer service and organizational skills will be critical in providing exceptional service to our clients nationwide. This role is full-time, working Monday-Friday 8.30am – 5.00pm. We are looking for a team player who likes to be in a busy environment and has a sense of pride when helping others.

Location: Rosedale, Auckland

Your responsibilities:

Participate in achievement of the sales budget by processing customer orders received by telephone, email, Webshop, CRM and over the counter.

Follow up on customer enquiries pertaining to product, deliveries, or supply shortages.

Handling of customer queries relating to company product or service.

Processing of return authorities through to credit note onto customer accounts.

Outbound calls to existing customer to promote special updates/offers.

Creation of new customer accounts and amendments.

Provide support to field sales team and other departments.

To be successful for this role, you will have:

experience in customer service within a healthcare industry, preferably dental;

exceptional attention to detail; as well as accurate data entry;

the ability to prioritize and manage time;

excellent communication skills, both written and verbal;

ability to multi task in a fast paced, open office environment;

a resourceful and resilient approach to problem solving;

previous experience in SAP CRM system or similar software.

Let’s achieve our goal together: If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let’s achieve our goal together: Making people smile.

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