Jack Henry & Associates Hiring for Senior Card Network Relationship Management Specialist at Allen, Texas Full Time

Senior Card Network Relationship Management Specialist

JobID

12938

Position Level

Individual Contributor

Team

Implementation & Support

Position Type

Regular

Working Time

Full-Time

Locations

Allen, Texas, Houston, Texas, Remote, Remote

Travel Requirements

5%

Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We are seeking an experienced Card Networks Relationship Management specialist to join our Card Processing Solutions division which offers payment solutions for a wide range of Financial Institutions nationwide. The team facilitates the relationship with the card payment networks and our clients. As the Card Networks Relationship Management specialist, you will be responsible for managing daily activities involving short term projects, database input/management, task and problem tracking, service requests, network reporting, and subject matter expert for internal customers. Utilize your knowledge and experience to assist our clients to improve their engagement with the global payment brands.

Jack Henry’s Card Processing Solutions is a strategic component of Payment Solutions. Card Processing Solutions provides a comprehensive suite of ATM, debit, and credit card transaction processing as well as card and ATM management solutions that are fully integrated with core systems provided by Jack Henry as well as related complementary solutions. This integrated approach generates the material operating efficiencies and seamless transaction processing only available in a tightly integrated processing environment.

This position can work out of any Jack Henry office location or remotely within the United States.

What you’ll be responsible for:

• Manages communication and relationship between Jack Henry, multiple Brands and customers, and serves as the point of contact and escalation point for the resolution of unresolved problems, complaints, and complex service requests or projects.

• Manages weekly, monthly and/or quarterly status meetings to review outstanding problems and request for services.

• Produces weekly, monthly and/or quarterly Card Brands, customer and JHA management reporting; analyze reports for accuracy and determine the appropriate approval and distribution.

• Leads and participates in defining and documenting internal and external processes and procedures.

• Identifies paperwork required by Card Brands; assists internal and external customers with completing, coordinating and tracking required paperwork.

• Assists with implementation process between the customer, Jack Henry internal departments and Card Brands for all new product integration.

• May assist customers with obtaining marketing materials from Card Brands, may include coordinating with Card Brands, Jack Henry print vendor and/or department staff.

• Provides information and support to existing and potential customers and internal staff regarding Card Brands programs.

• Documents and maintains records of customers participating in Card Brands programs. (May include sponsorships).

• May coordinate compilation and submission of any vendor rebates or incentive claims.

• May perform other job duties as assigned.

What you’ll need to have:

• Minimum 5 years of experience doing ATM/Debit Card or Credit Card Processing, National/Regional Network Processing, or Database Management in financial services.

What would be nice for you to have:

• Bachelor’s degree preferred.

• Extensive experience with Mastercard operating processes.

• Good knowledge of Visa operating processes.

• Good knowledge of the financial industry specifically debit cards, credit cards or ATM cards.

• Good communication (written and verbal) and customer interaction skills.

• Good account, project and vendor management skills.

• Good call documentation skills.

• Able to meet aggressive deadlines.

• Able to prioritize and work independently.

If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of,”Do the right thing, do whatever it takes, and have fun.”We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstandingbenefit programs (https://jackhenry.avature.net/careers/LifeAtJH) to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibility (https://www.jackhenry.com/corporate-responsibility) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.