Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.
Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.
Handles guest complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort.
Interacts effectively with diverse groups of people and does not have or display any biases.
Gets along with other team members and always shows care and respect.
Ensures personal and uniform cleanliness; helps and compliments other team members; makes new employees feel welcome and helps train employees as assigned.
Follows instructions, is consistently productive and focused.
Job Title: Assistant Director of Hotel Operations Salary: $100,000 + Status: Full Time Reports to: Director of Hotel Shift: Varies...
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