James Cook Hotel Grand Chancellor Looking for Night Auditor at Wellington, Wellington Region, New Zealand Full Time

The James Cook Hotel Grand Chancellor is one of Wellington’s most well-known Hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities.

The James Cook Hotel Grand Chancellor has 269 guest rooms and provides a 4.5 star experience to our Corporate, Government and Leisure guests. As a Night Auditor you will support the Night Manager and Assistant Night Manager in the smooth running of the Front Office Department.

The Ideal Candidates For This Role Will

• Have excellent computer literacy as the role involves basic accounting and data entry
• Strong attention to detail
• Previous customer service experience
• Excellent verbal and written communication skills
• Enjoy working independently and in a team environment
• Passion for the hotel industry
• A good knowledge of the Wellington region is an advantage
• A Full New Zealand Driver’s license with the ability to drive both Manual and Automatic vehicles
• A current first aid certificate
• The willingness to obtain a General Managers license with the support of the hotel

The Position Will Include, But Is Not Limited To

• Greet and welcome guests to the hotel and provide any assistance as required. Provide information on the hotel and its facilities including Food & Beverage facilities, lifts, car parking, internet and information on the local area.
• Check in and check out of guests using the hotel computer system.
• Ensure all transactional procedures are adhered to and guest information from registration cards are entered and updated into the computer system.
• Ensure Guest ledger is updated daily, and any outstanding accounts are acted upon.
• Ensure all wakeup calls are programmed and rechecked correctly.
• Complete administration tasks such as data entry, filing and photocopying etc as required.
• Inspect the lobby, lifts and forecourt on a regular basis to ensure the areas are clean, tidy and operational.
• Complete security walks.
• Respond to and resolve customer complaints in a timely manner.
• Preparation and delivery of room service.

What We Offer Our Employees

• Accommodation discounts at Grand Chancellor hotels in New Zealand and Australia
• Food & Beverage discounts at our Wellington property
• Reward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programme
• Free duty meals in the staff café
• Uniform provided and laundered
• Social club

The successful candidate’s will need to be available to work any given day of the week, Monday to Sunday, including weekdays and weekends, hours worked will predominantly be between 10.45pm and 7.15am, however some flexibility is required. The part time position will provide approximately 24 to 32 hours per week.

If you are passionate about being in the Hospitality Industry and want to work for one of Wellington’s most well-known hotels, apply online now!