JD Sports Australia & New Zealand Looking for Supervisor – Manukau at Manukau City Centre, Auckland, New Zealand Full Time

Known best as the ’King of Trainers’, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.

In 2017, JD Sports first established itself in the Australian market and has since expanded to 50+ stores in NSW, VIC, QLD, WA and SA with more to come! With a combined total of over 800 stores across the UK, Europe, USA, New Zealand, Southeast Asia, and Australia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.

The Role?

Working as a Department Supervisor for JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. Afterall, there is a reason why we are recognised internationally as the ‘Undisputed King of Trainers’. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the most elite brands, and we apply the same strategy to our talent. We are passionate, talented, dedicated, proud, and hungry for success and we want likeminded individuals to join the movement.

As a Department Supervisor, you will work in partnership with your Management team to supervise the shop floor team and maximise store sales and operations. In doing so, you will lead your team in a supportive and positive manner, by setting clear expectations and delegating accordingly.

Commercialism and Business Development

• Utilise reporting to maximise store profit
• Drive conversion, ATV and UPT through regular updates on sales and KPI performance
• Demonstrate engagement with the in-store kiosk to maximise sales
• Demonstrate exceptional Customer Service standards and supervise team to deliver a ‘service over task’ environment
• Manage all customer queries in a professional and timely manner

Resilience, Adaptability and Pace

• Work with BOH team to deliver shop floor product availability
• Demonstrate customer service excellence and support with team zoning
• Understand Footwear and Textiles layouts, run order and best sellers to support department sales
• Uphold company retail standards and deliver store visual excellence
• Support management team to deliver all internal and external profit protection processes

Dynamic People Management

• Lead by example and uphold company workplace standards
• Support with new team members Inductions and on-going training to build bench strength for future store expansion
• Encourage team members to improve performance through recognition
• Set clear expectations daily and weekly to achieve store action plans

What’s in it for you?

• Career Progression and ongoing training
• Staff discount
• EAP & Mental Health champions
• One month parental leave

If this sounds like your type of opportunity and you’re ready to kick on a new adventure with JD Sports – Apply Now!

Please note, by applying for this role you consent for us to complete a VEVO Check in order to verify your Australian Working Rights where required. Please also note, we will be required to complete a criminal background check as per company standards.