JHS Durham Hiring For SUMMER – Information Technology Support at Oshawa, ON Full Time

The John Howard Society has an exciting opportunity for you. If you have a passion with technology and an appreciation for the not for profit sector and would like to work for JHS Durham, we encourage you to apply.

Summer Student, IT/Computer Support

Division: Information Technology, Administration

Work Status: Full-Time/Contract (June to August, 10 weeks)

Location: Durham Region

About the Role:

The individual will work closely with staff from multiple programs to provide training and technical support for in a multi-site, Windows domain-based environment. Day to day technical duties will range from server and desktop admin to troubleshooting and developing improved automation tools for system admin. Having a strong skill set in use of Office 365 will play a vital part in a key priority of this role, which is to develop and deliver training to agency staff in use of Office 365.

You’ll be working on things like:

Support

• Provide basic technical support for end users (file, print, e-mail access, responding to questions, other)
• Assists with user desktop/laptop and server system updates and upgrades
• Assists with some server administration functions (new user account creation, user password resets, account access changes)
• Review, recommend, and modify Group Policy Objects on the network to improve core systems functions and flow
• Check and resolve errors that arise from nightly backup reports
• Monitor and respond to error conditions reported in network monitoring software (PRTG)
• Monitor, review and recommend adjustments for agency public WAPs
• Create, modify, test, deploy network scripts (batch files, powershell)

Training

• Surveys and discusses with Managers and staff, overall areas of need and interest for technology training
• Develops learning plans to improve staff application of core technology tools:
• Office 365 (priority item – training basic to intermediate skills)
• Ring Central (intermediate skills features)
• E-mail for educating staff on latest scams/phishing techniques
• Develops technology quizzes in the above areas
• Create/assess pre-training knowledge
• Create in-training tests to help solidify the learning experience
• Deliver post-training tests to measure change in knowledge and knowledge retention
• Adjust and modify training methods based upon the above results

If you have the following…we want to hear from you!

• Related Community College program of study
• Experience using Office 365 (particularly Admin experience)
• Azure AD experience an asset
• Some prior experience creating/editing Powershell scripts
• Experienced in using Zoom to host/co-host meetings, including using polls, breakout rooms, annotation mode
• Strong knowledge of Facebook, Twitter, Instagram, Hootsuite
• Experience with Windows Server 2019
• Experience with performing in-place and from-scratch Windows upgrades/installations
• Solid knowledge of domain-based networks, IPv4 addressing, DHCP
• Strong self-management skills to achieve project goals within short timelines
• Excellent communication and interpersonal skills
• Able to take initiative and work as part of a team
• Between the ages of 15-30 years; able to work in Canada

COVID-19 considerations:
Must be able to provide proof of Covid-19 vaccination status

Current office protocols are in place based on local public health standards

Posting Closes: May 27, 2022 or until a suitable candidate is selected