JKTB INC Hiring for Customer Service Associate at Remote Full Time

• 2 years of customer service or customer support experience
• 2 years of previous call center
• Must have basic computer skills
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
• In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Job Types: Full-time, Part-time, Contract, Temporary

Pay: $11.00 – $17.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Referral program

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Application Question(s):

• You must have Windows 10 or 11 operating system, Hard-wired internet connection and your own PC or Laptop and Headset
• Unable to hire in the following states California, Wisconsin, Oregon, District of Columbia, Connecticut, New York, Maryland and Massachusetts

Experience:

• Call center: 1 year (Required)
• Customer service: 2 years (Preferred)

Work Location: Remote