Jocott Brands Hiring for Order Entry Specialist Job at San Fernando, CA Full Time

The Order Entry Specialist is responsible for entering orders/data, managing customer service issues, and supporting their internal customers.

Essential Duties and Responsibilities

Promotes the Company’s mission and values-based culture through the following:

Order & Data Entry

• Perform order entry
• Input orders into database.
• Inform customer of expected delivery date.
• Check inventory control.
• Follow up on orders.
• Prepare Shipping Documents.

Customer Service

• Work with customers and sales team to resolve issues.
• Inform customer if item is out of stock or discontinued.
• Collaborate with production, sales, shipping, warehouse, and Purchasing Team to resolve issues.
• Maintain records for all orders and status.

Administrative Tasks

• Manages main phone line and transfers calls.
• Maintain updated records.
• Prepare order reports for management.
• Additional responsibilities and duties as required to support the team when requested.

Education and/or Experience

• At least 2 years of office experience/data entry/customer service

Other Requirements/Skills

• Excellent keyboarding and data entry skills.
• Excellent organizational skills, superb accuracy, and attention to detail.
• Strong verbal and written communication and interpersonal skills.
• Ability to multi-task, prioritize and manage time effectively.
• Knowledge of office equipment including printers, scanners, and multiple line phone.
• Strong math skills and problem solving.
• Cheerful, can-do attitude.

Job Type: Full-time

Pay: $20.00 – $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• San Fernando, CA 91340: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Microsoft Excel: 2 years (Required)

Work Location: One location