John Crane Hiring for Customer Service Representative I at Golden, Colorado Full Time

Job DetailsCustomer Service Representative ILocationNorth America, USA, Colorado, GoldenJob ReferenceJOHNCRANENA00936Job TypeFull TimeJob FunctionAfter Sales Service & RepairAbout UsSmiths is always looking for curious minds. For new colleagues who wantresponsibility and relish a challenge. Those who would like to use theirtalents to help make the world safer, healthier, more efficient and moreconnected.We’re proud that we’ve been helping propel the human world forwards duringour 160 year history of innovation. By looking at things differently. Byadapting and never standing still. And by always thinking big.Today we’re an aligned global business of five divisions and around 22,000colleagues that touches the lives of millions every year across five vibrantglobal markets.For more than 100 years, John Crane has partnered our customers around theworld to deliver innovative solutions that improve process and equipmentreliability through a relentless focus on quality, a passion for service,and uncompromising commitment to our people, safety, the environment andethical business practices.With more than 5,800 employees around the globe, we supply and service theproducts used by our customers in process industries for theirmission-critical operations.Being a valued and trusted partner is more than what we do-it is our legacy.Our core values-respect, ownership, integrity, customer focus andpassion-guide our actions and behavior every day.So whether you’re an experienced professional or just starting out on yourcareer, our global scale and focus on growth means great careeropportunities for the right colleagues. There’s never been a better time tojoin Smiths. And help us create the future.Job DescriptionUnder supervision, perform specialized duties relating to providingeffective customer service.Receive, review and enter sales orders based on customer purchase orders,in accordance with current quality standards.Relate information to customers in regards to the delivery, pricing andstatus of their orders. Make amendments to the orders based on the informationattained from other departments and assure the information has been madeavailable to the customer.Maintain records of the customer’s purchase orders, along with anydocumentation regarding the communicationof the status and pricing of the orders utilizing the appropriate ERP system.Communicate to the planning personnel of any urgent matter or issues regardingcustomer orders; expediting when needed, sales orders to ship to thecustomer as per their request, obtaining information from the planners,master schedulers, and production plant.Run sales orders reports. Follow up on past due orders and report tomanagement of the status.Potential Field Location Responsibility: Along with Group Lead, utilizePricing Tool (LPG) to price all assemblies and components in proposal status.Additional duties as requiredThe IndividualHigh school diploma or equivalent requiredMinimum 1 year of customer service.Experience in an ERP system is preferred.Must be familiar with Microsoft Excel, Word, and Email.Must have good writing and communication skills.Experience in planning, materials and scheduling as needed.Bilingual English – Spanish a plus.Must be able to perform data entry for extended periods throughout the day.Must be able to occasionally lift and carry up to 10 pounds.Must be able to stand for extended periods of time.We believe that different perspectives and backgrounds are what make a companyflourish. All qualified applicants will receive equal consideration foremployment regardless of race, color, religion, sex, sexualorientation, gender identity, national origin, economic status,disability, age, or any other legally protected characteristics. We areproud to be an inclusive company with values grounded in equality andethics, where we celebrate, support, and embrace diversity.