Johnson & Johnson Hiring for CS Export Analyst Job at Ireland , Ireland Full Time

Job title: CS Export Analyst

GCF: 23

Location: Liffey Valley, Dublin

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Ireland are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

About this role:

This role is to provide customer support, including order processing, query handling, sales support and communication with internal and external customers in Export markets (EMEA region).

Adheres to environmental policy, procedures, and supports department environmental objectives.

Key Responsibilities:

Order administration:

• Ensure all orders for CEH product are entered in SAP accurately, promptly and in line with the corresponding order entry procedure.
• Provide order confirmation to the customer and inform them of the approximate shipping timeline.
• Release and / or adjust orders in accordance with Logistic stock check and Accounts Receivable confirmation.
• Liaise with 3rd party warehouse to announce new deliveries, prioritize orders, shipping instructions according to urgency.
• Ensure invoices and all other relevant shipping documents are distributed to the warehouse / customer / bank on time and line with the customer’s shipping requirements and or payment terms.
• Liaise with 3rd party warehouse to coordinate export shipments and confirm shipping information to customers when applicable.
• Process all Intercompany shipments and provide the Commercial invoices necessary for import purposes.

• Record all service complaints, escalate as required and follow up until they are resolved satisfactorily.
• Issue specific Export documentation (proforma invoice, certificate of origin, certificate of sterility, Draft, DA59, Letter of Credit documents etc.).
• Ensure that all customer queries (order queries, stock situation, dispatch details, invoice and Export documentation queries are handled appropriately).
• Ensure all Customer Bulletins, Order forms and procedures are updated in accordance with requirements.
• Ensure that all Export procedures (including those relating to trade compliance) are adhered to.
• Ensure back order reports are sent when required to customers and daily open order report is checked regularly.
• Complete diverse administrative tasks according to customer/market requirement.
• Process returns, adjustments, credits and debits in accordance with policy when necessary.

Customer Loyalty:

• Manage assigned customer accounts independently; arrange training for back- up when required.
• Handle all queries according to procedures.
• Work closely with internal/external customers to build and maintain customer loyalty.
• Tailor solutions to customer needs.
• Take full ownership of all customer issues/complaints until resolution, including corrective and preventive actions.

Cross-functional Collaboration: Liaise with key departments such as Sales, Warehouse, Supply Chain, Accounts Receivable, Trade Compliance and Data Operations Team to co-ordinate daily activities.

Compliance:

• Enforcement of new and existing J&J policies to both internal and external customers.
• Adhere to and maintain Standard Operating Procedures.
• Participate in internal and external Quality audits.
• Keep up-to-date with process and product changes via our online training system, inclass training and external courses.

Qualifications

Experience, skills & proficiencies required:

Minimum education required for competent performance:

• Educated to leaving certificate standard or equivalent; 3rd level desirable.
• Successful completion of relevant Degree or other similar qualification in one or more of the following: Import/Export or International Trade, Business Studies, Languages, Supply Chain or Distribution or equivalent work experience.
• Fluency in spoken and written English essential. European language an advantage.
• SAP knowledge is an advantage.
• Outlook
• Quality Management System knowledge an advantage – Travel may be required

Essential Skills and Abilities:

• Organisational skills.
• Excellent interpersonal and problem solving skills.
• Excellent telephone manner and professional writing skills
• Team player; Excellent customer focus; Numerical skills; Multi- tasking; Time management; Initiative; Adaptability/ flexibility.

Closing date – 15th June 2022

What type of mark will YOU make?

By joining Johnson & Johnson you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind. When you work with us you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.

What’s in it for YOU?

It’s vital to us that you feel you can bring your whole self to work; at J&J we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. You will receive a competitive wage and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include: online Digital GP, private healthcare, Retail Vouchers, Discounted & Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme.

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Primary Location
Ireland-Leinster-Quarryvale-
Organization
AMO Ireland (Ireland Branch) – USD Entities (8142)
Job Function
Operations
Requisition ID
2206046713W