Johnson Matthey Hiring for Technical Account Manager at Trenton, New Jersey Full Time

Together for a cleaner, healthier world.

Catalyst Technologies (CT) is a market leader in the syngas value chain. It develops and supplies high-value, specialty process technology and catalysts for chemicals and fuels processing to enable our customers to operate efficiently, profitably and sustainably. With CT at the forefront of the transition to sustainable chemicals and fuels, the transition to net zero is creating exciting new opportunities in this sector.

The Technical Account Manager provides an administrative, operational and technical support service in the specific sales territory for the newly defined indirect customer base of Chemicals, Refineries and Gas Purification customers.

Your responsibilities:

Account Management accountabilities

• Implementing the Inside Sales strategy aimed at delivering long-term value for both JM and the customer

• Delivering regional revenue targets and profitability for sales region

• Maintaining on-going relationships with customers while providing technical services / troubleshooting for all customers in Catalysts Technologies market segments

• Ensuring forecasting systems are accurately updated

• Generating and providing quotations

• Determining and communicating order progress through supply chain

• Applying appropriate marketing messages to specific customer needs

• Identifying and escalating customer needs which may require field-based Sales/Technical Services support

• Coordinating resources to deliver customer solutions and secure ad-hoc remote Technical Services support

• Relaying customer feedback to sector functions

• Carrying out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

Operational Support accountabilities

• Developing and using documentation which frees up the Regional Sales teams to increase customer facing time

• Delivering administrative support including filing reports, forecasting, updating CRM, proposals etc, while challenging validity of data

• Helping with correspondence between field-based Sales and their customers

• Assembling reports and analysing data for the field force

• Monitoring sales targets and KPIs for the assigned region/market

• Generating and validating draft annual budget data for regional head of sales

• Tracking and communicating operational status of manufacturing plants and resultant product lead times

• Ensuring all activities are completed in accordance with JM code of ethics and EHD policy and practices

• Carrying out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

Requirements for the role:

• Degree most likely in a scientific/technical discipline

• Understanding of the Catalyst Technologies marketplace

• Working with sales and technical teams

• Broad knowledge of the Catalyst Technologies’ products/technologies

How you will be rewarded:

We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.

We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.

We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cleaner and healthier world, today and for future generations.

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How to apply:

If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs – Workday (myworkday.com (https://wd3.myworkday.com/matthey/d/pex/home.htmld) )

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice (https://matthey.com/en/website-information/privacy-notice)

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

We appreciate the time and effort taken in completing an application.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs – Workday (myworkday.com (https://wd3.myworkday.com/matthey/d/pex/home.htmld) )

Are you as curious about the world as we are? Do you want to make a real difference to people’s lives? A career at JM will provide the stimulation you need, giving you the opportunity to work with like-minded people on an exciting mix of projects.