Journey West Logistics Inc. Looking for deskside support technician at Richmond, BC Full Time

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Supervise other technical support workers in this group

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Provide business systems, network and Internet support to users in response to identified difficulties

Personal Suitability

Team player

Excellent oral communication

Excellent written communication