JOYN Looking for Family Support Co ordinator – weekends at Auckland CBD, Auckland Full Time

The Ronald McDonald House® and Ronald McDonald Family Room® programmes take care of the practical things in life – like finding and paying for a place to sleep near the hospital, organising meals and paying for parking – so families can focus on their child staying in a hospital away from home.

Simply, we give families with a hospitalised child what they need most — each other.

We are seeking a positive, enthusiastic and flexible Family Support Co-ordinator to join our friendly and helpful team within the Family Room of Ronald McDonald House in Auckland. This facility is located inside of Starship Hospital and will see you providing compassionate support to our families.

Available Shift hours are:

· Saturday 2:00 pm to 8:00 pm and Sunday 8:00 am to 2:30 pm

Extra ad hoc shifts are available if desired eg filling in for team mates who are on leave

This is a varied role where you will be responsible for welcoming and the orientation of new families and assisting resident families with questions and concerns.

One of the priorities is accepting telephone bookings with the Paediatric Intensive Care Unit (PICU).

We do a handover to the next team member at the end of each shift to ensure communication keeps this programme running smoothly.

Applicants will be offered full training and will need to be flexible. This is is a permanent part time role and free parking will be provided.

To be considered for this roles you must have:

• Sound interpersonal and strong customer service skills
• Empathy and compassion for sick children and their families
• Excellent written and verbal skills
• A professional, friendly and enthusiastic attitude
• The ability to work independently to the highest standards
• A good command of the English language.

Be part of a team who are passionate, driven and work collaboratively to enable RMHC New Zealand to support families across New Zealand with a child in hospital away from home

Please note: You must hold full NZ working rights and be fully vaccinated to be eligible for this role. We conduct reference checks and criminal background checks as part of our recruitment process