JPMorgan Chase Bank, N.A. Hiring for Digital Document Services Specialist – London at London Full Time

Digital Document Services (DDS) provides a wide range of capabilities spanning the document lifecycle. Our services address industry wide document challenges in a historically manual and labour intensive environment. We digitize content that powers data accessibilityand distribution. Our portfolio spans a wide spectrum of asset classes, regulatory regimes, markets, standard and custom solutions. The depth of offering leverages the expertise of qualified global resourceswith a proven track record of quality, control, scale and optimization. We directly support the Legal, Client facing teams in the end-to-end management of the documentation life cycle. The team will partner with internal areas including Product, Client Service, Implementation and Operations to facilitate a timely, well controlled process for oversight and receipt of executed documentation. The Digital Document Services team has a global footprint covering 15 countries including Hong Kong, New York, London, Buenos Aires and Bangalore.

We are looking for an individual that has an enthusiasm and passion for driving change, a desire to improve the client experience with a commitment to service excellence. In this particular role it is essential that the individual has excellent analytical and organisational skills to perform management of the physical legal agreements and ancillary documents. The individual will be responsible for overseeing the legal documentation storage requirements post execution. This includes oversight, administration, and review of multiple tasks across the document lifecycle to ensure a seamless service for our stakeholders.

The core responsibilities include ensuring adherence to internal SLAs, validating the documents are meeting the required levels of quality control prior to end state storage in the document electronic or physical repository. The management of documentation must adhere to global policies and standards and be recorded in line with well defined procedures. The team provides subject matter and process expertise in client documentation and are knowledgeable in document content across a wide range of legal agreements and ancillary documents.

Key Responsibilities

• Maintain effective relationships across multiple internal partners, at all levels of the Business
• Provide oversight and governance for the Global DDS teams supporting EMEA Business
• Manage the facilitation of client documentation workflow from the point of client request through documentation collection, capture and retention (electronic and physical), including tracking and escalations as applicable
• Ensure documentation conforms to the Bank’s legal guidelines and policies and standards, including risk mitigation through adherence to the control framework
• Manage issues and ensure appropriate onward escalation and timely resolution
• Provide recommendations and suggestions to address problems, process efficiencies etc.
• Ensure accurate completion of documentation within the internal service level agreements
• Lead and partake in document remediation projects as and when required
• Manage any issues which are escalated directly and ensure appropriate onward escalation and timely resolution
• Responsible for reinforcing a controlled environment through adherence to policies and standards, whilst operating within a control framework to mitigate any risk
• Develop internal procedures for managing recurring feedback on an enhanced process

Qualifications

• Excellent written and oral communication skills
• Must have excellent organisational and time management skills
• Experience and knowledge of Banking documentation, including familiarity with legal documentation
• Proven experience within a client facing role to encourage understanding of client requirements
• Ability to work effectively alongside Global and remote teams
• Proven ability to manage escalation of items without further guidance or oversight
• Analytical mind, able to review and analyse information from multiple sources and determine relevancy to specific issues and determine appropriate routing
• Proven risk awareness with ability to escalate and manage potential risk, applying defined controls and procedures
• Experience with implementing process improvement or demonstrated experience with efficiency improvement
• Proven motivational and influencing skills required to be a key contact in an established experienced team
• Ability to follow up on assignments in a timely manner, exercise good judgment and work accurately under pressure
• A team player with strong control mindset and focus on conforming to policies and industry mandates
• Flexible and able to adapt to a changing environment and changing priorities
• Detailed oriented with a keen eye for details and focus on data accuracy
• Interest in learning new skills across AI technology
• Good working knowledge of Microsoft Excel

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.