JPMorgan Chase Hiring for General Manager Amenity Services at New York, New York Full Time

JPMorgan Chase is building a new global headquarters at 270 Park Avenue in New York City with an iconic exterior design and best in class client and amenity space to augment its interiors. We are seeking to fill the role of Amenity Services General Manager with an experienced hospitality professional that can oversee operations for Client Conferencing, Multi Concept Food Hall, Branded Coffee Bars, Catering and Lobby Reception teams. The amenity services provided will closely align to that of a large hotel that offers an array of guest services. With projected occupancy of 12,000 employees and visitors daily all amenity space will be active throughout the day and evening.

Work closely with all other aspects of Amenity Services and their customers. This position will provide the interface between Amenity Services and our internal and external partners to ensure the efficient and customer focused management of JPMorgan Chase’s new global headquarters. Problems have to be resolved often within very tight time frames requiring the ability to remain focus and communicate thoughts clearly and concisely among peers and senior management. Be able to demonstrate the ability and have the experience to create and execute strategic initiatives for Amenity Service in our new headquarters. Create and manage budgets within a complex financial structure. Drive program innovation related to food, menu service and technology to incorporate latest trends that drive employee’s engagement and participation.

Job Responsibilities:

• Oversea daily operations of Amenity Services including Client Conference Center, Employee Dining, Catering, Coffee Bars, and Retail Kiosks

• Develop and maintain positive relationships with the other departments within the building.

• Manage the foodservice vendor to provide a best-in-class unique food and beverage experience for our clients and employees.

• Act as the primary point of contact for addressing inquiries and issues related to Amenity Services

• Foster a sense of community among all aspect of Amenity Services and other departments within our new headquarters.

• Develop and implement policy and procedures related to Amenity Services.

• Monitor and manage the budget and overall financial performance of the Amenity Service operations.

• Oversee development and implementation of training programs.

• Oversee development of marketing strategy as it relates to the overall Amenity Services operations.

• Development and implementation of policy and procedures for the effective and efficient operation of Amenity Service in out headquarters

• Ensure all aspect of local regulatory requirement specific to Amenity Services are in place including license etc

• Development and implementation of the recruiting strategy for the opening and on-going operation of Amenity Services

• Foster a positive work environment that encourages teamwork, communication, and professional development.

• Maintain relationship with vendors, suppliers and other stakeholders to ensure Amenity Service goals are achieved.

• Drive innovation in programing to maintain an efficient and fresh approach to all aspects of the business.

• Develop and implement Voice of the Customer program to manage customer feedback and execute on a service driven program.

• Liaise with business leaders to ensure they are engaged in employees and client facing strategies.

• Conduct ongoing competitive review of retail and industry trends, competitive landscape and innovation to define program strategy

Required qualifications, capabilities, and skills:

• Bachelor’s degree required, Master’s degree preferred.

• Strong client focus

• Ability to manage a large team at varying levels of experience.

• Strong business management and analytical skills

• Excellent communication skills – oral and written.

• Minimum 10 years recent and relevant foodservice experience in restaurants or business environment.

• Ability to develop long term program strategies.

• Project Management skills.

• Strong interpersonal/relationship skills

• Organized/detail oriented/multi-task.

• Budget management and accounting experience necessary

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $166,500.00 – $225,000.00 / year