Job summary
As a Transaction Specialist II you will be processing customer transactions that are received daily through mail services. National Bank by Mail is an internal, back office, non- customer facing branch. So you have the opportunity to fully focus on research and deposits. The primary responsibility of the position will be working with deposits on Teller Express that are received via mail, courier, or internal transfer.
Job responsibilities
Process deposits and payments on Teller Express
Research and resolve customer issue and inquires
Process all received items within the Service Level Agreements (SLA’s)
Provide superior customer service in alignment with the organizations 5 Keys Blueprint
Follow established process and procedures to complete work within SLA’s
Assist with closing responsibilities as a leader in the production floor
Required qualifications, capabilities, and skills
Strong knowledge about check transactions and negotiability, Branch Banking Center experience
Must be able to adapt to a change in the work environment, included, but not limited to daily directives from leadership, changes to standard operating procedures, and new technology
Able to maintain daily positive internal and external interactions, building upon team-driven success
Able to prioritize assigned work daily based on client Service Level Agreements, Ability to follow procedures, Must be able to meet and maintain Quality and Productivity standards
Strong customer service skills, Strong listening and verbal communication skills
Ability to work well in a team environment and Independent problem-solving skills
Detail-oriented and organized
If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we’ll provide:
A competitive base salary and a wide range of benefits including paid time off, savings programs, healthcare, insurance plans, tuition assistance, and more
Opportunities for professional growth and advancement
A work environment of high-energy employees that are trained, coached, focused, and driven
Paid classroom and on-the-job training, including industry-leading benefits that start on day 1
A culture that values diversity, equity, inclusion, integrity, and teamwork
Work Schedule:
Monday- Friday 8:00am- 4:30pm, some mandatory overtime if needed.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
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